• Looking after all the matters related to the administration of the office.
• Preparing and maintaining office filing system and updating it. (Drafting)
• Looking after the office assets and managing the performance of employees.
• Preparing different office orders, circulars and notes.
• Managing and monitoring discipline in official hours.
• All Leave application approval by the competent authority.
• Repair and maintenance of vehicles.
• Managing the attendance of the employees of the company. 
• Ensuring cleanliness of the NIM premises.
• Maintaining the record of incoming and outgoing mails.
• Keeping and maintaining the record (Personal files) of all employees of the company.
• Preparing Invitation cards for different events.
• All other tasks assigned by the competent authority

As a Customer Services Representative I used to listen to the problems and queries of the customers and providing them timely and accurate solutions using different Information systems and soft wares. As I was on Pakistan’s number one helpline (111) I use to have calls from all over Pakistan and I have to deal with the different types and natures of customers: this really helps me in improving my communication and influencing skills.
We have three types of calls
1.      Problems
2.      Information
3.      Services

In Foreign currency department I have to maintain the complete record of the Letter of credits (LCs).


I use maintain the record of foreign demand draft (FDDs) and foreign Telegraphic transfers (FTTs).
I use to enter the foreign demand draft and foreign telegraphic transfers in their respective registers.
I use to prepare the drafts of the Swift messages.
I have to enter the particulars of the I-Form (Import form) and E-Form (Export form).
I use to do the entries of the upcoming swift messages in the swift messages

           Register.

I use to prepare the debit and credit vouchers of the foreign currency.

Keeping and maintaining the Personal file of all employees of the company
Preparing the medical bills of different organizations such as NICL, SECP, Nayab Labs, Askari General insurance etc.   
Maintaining the bank accounts of the company, making cash withdrawals and cash deposits.
Maintaining and keeping the records of day to day expenses of the company.
Managing and maintaining the record of the store of the company.
Ensuring the attendance of the employees of the company.
I also use to play a role in the Administration of the company by making a check that all the assets are working properly and if anything is required I also have to make purchases.
Doing entries in the laboratory register. (Stock in/out)
I have to manage the work of the low level employees