* Lead Generation* Maintain a database of leads and conduct research* Call validation* Assist the team when needed by providing support and guidance.* Maintain and update documents related to team performance.* Conduct CSAT Audits

 Managed a Quality Assurance Team. * Ensured that all quality assurance activities were managed in accordance with the Company's Standard Operating Procedures and Quality Assurance standards. * Developed quality and process improvement module.* Quality Control of outsourced parts* Conducted periodic audits to ensure process adherence and to ensure environmental standards.* Conducted training sessions for the Quality members and also for the new members * Deal with customer Rejections and complaints. * Conduct CSAT Audits* Prepared Quality ISO documents for OEM customers.* Analysing data to identify trends* Presenting information generated from data to clients and managers.

Worked as a CSR on Different projects [Optimum Online , Solar, Home security system , Deluxe international Windows & Doors, Reverse Mortgage, and Injury claim ]• Team leader of voice team [12 members]• Performed high-volume data entry using a spreadsheet & company database. • Daily Reporting to Higher management.• Reviewed data for errors, or missing information and resolves any discrepancies.• Interpret data, analyze results using statistical techniques and provide ongoing reports• Acquire data from primary or secondary data sources and maintained databases• Identified, analyzed, and interpret trends or patterns in complex data sets