Working remotely as a customer service manager and managing all customer service-related tasks.
Answering inbound calls, emails, and chats.
Providing information related to products and orders.
Working on process improvement by creating how to documents and other SOP’s related to the workflow.
Managing and maintaining all KPI’s

Assist front end users with software related issues.
Working closely with the software development team to cater new system requirements and address software related bugs.
Creating user manuals and how to's for different features of the software.
Constantly in contact with local and off-shore corporate level piers to provide technical support related to the software.
Perform UAT before any features go live to analyze any show stopping bugs. Software related data management.

Worked as a Customer Service Representative for a U.S based company.
Helped in starting new campaigns for the company.
Awarded as the Tribe Guru for the month of August 2016.
Awarded as Employee of the month for the month of June 2016.
Was one of the winners of the R&R Program for Charna Island in 2016.

Worked as a customer service executive for an American based warranty company.
Sales to new customers as well as providing service to existing customers.

Worked as a sales agent generating new business in the used automobile industry.

Worked as a Team Leader on 2 different projects ( Bell Canada &Duct Cleaning), managing a team of 10 each.

Worked as a Customer Service Executive for an online doctor, answering calls and emails.

Worked as a Team Leader managing a team of 25 on a Canadian project (Debt Consolidation)

Started working as a Front-End sales agent, then was promoted as a Sale Closer and Verifier on a Canadian project (Debt Consolidation).

Worked as a Sales agent for a UK based telecommunication firm (Orange) selling different phone plans.