As a Customer Support and Office Assistant, I managed daily operations in a fast-paced courier company, focusing on stock handling, customer service, and administrative tasks. I was responsible for providing excellent customer support, coordinating shipments, and ensuring smooth communication between clients and the operations team.

Key Responsibilities:

Provided exceptional customer support via phone, email, and in-person, addressing inquiries related to shipments, deliveries, and services.

Managed stock inventory, ensuring accurate tracking, receiving, and dispatching of items.

Coordinated with couriers and drivers for timely pickup and delivery of packages.

Maintained detailed records of incoming and outgoing shipments.

Assisted with office administration duties including filing, data entry, and updating customer records.

Processed orders and prepared shipment documentation.

Resolved customer complaints and ensured high levels of customer satisfaction.

Collaborated with the operations team to streamline processes and improve service efficiency.


Skills & Qualifications:

Strong organizational skills and attention to detail.

Excellent communication and problem-solving abilities.

Ability to manage multiple tasks and prioritize workload effectively.

Proficient in Microsoft Office Suite (Word, Excel)