خلاصہ

I am a professional with the passion to excel in whatever I take up, with a desire to learn new concepts technologies, I believe in the Open-system Architecture that is sharing of information, ideas experiences with a view to broaden our perspective enhance our skills. I think success comes only through dedicated persistent hard work and self-belief. nnSummary nExperience/Accomplishments 2000 2011 (Management experience spanning over 12 years of progressive leadership, exceptional team management and robust record of success in achieving objectives and timelines) - out of which 8 years spent focused towards peoples management and development. My areas of expertise/Specialization are Sales Customer Service Operations, Management Training and Development. nAlong with my education, my experience with Peoples and performance management/Customer Service industry - provides me with enough exposure to manage large Customer service and business centers, monitor Key performance indicators focusing on customer satisfaction (internal/external) by delivering quality service. nnSpecialties/ Expertiseno Sales and Customer Service Operationno Project Management o Retail Direct Sales o Contact Center (inbound, out bound and out sourcing)no Sales and Service center Operationno Inventory and cash managementno Peoples, performance and Operations management no Managing clientsno Training and developmentno Project Management and Contract Negotiationno Opex Reduction and Revenue generationno Enhancing customer life cycleno Coaching, counseling and Staff Motivation