DATA ANALYST AT SYSTEMS
2020 to Dec, 2023

2 years working experience at systems that process America’s Legal Documents
Worked with a five members team and processed over 100 files each day (20 to 50 documents each file)  
Developed multiple methods to reduce the team work load and to increase our production in less time.   
Making critical decisions for loyal customers and to go extra mile to provide good customer support  
Communicated with multiple departments in America to ensure the information provided in their documents is correct

CSR AT IBEX GLOBAL, A TRG COMPANY
2013 to 2020

4 year experience of working in TRG as a customer assistant for squared trade, an American warranty company that warrants almost all electronics.
Address customer’s enquiries in timely manner.
Troubleshoot basic issues over the phone to get customer’s electronics working again and stop any unnecessary claims made on their warranties.
Maintain a complained resolution rate over 90% by resolving customer issues promptly and effectively.
Making sure that the customer’s enquiries are sent to the required service Centers to get their items repaired accordingly.
Making critical decisions for loyal customers and to go extra mile to provide good customer support.  

LOROL (LONDON OVERGROUND RAIL OPERATION LIMITED)
2009 to 2013

Three year experience of working in the Train Station for LOROL as a Customer Assistant and Ticket Officer at the same time
Dealing with passengers on daily basis
Planned the best routes for passengers to complete their Journeys in short time
Working for ‘Bus Replacement’ for the same time during Planned closure
Conducting surveys in regards to passengers usages of Replacement bus
Coordinate with the bus drivers in order to meet the client requirements
Making announcement during rush hours to avoid station to get busy
Dealing with BTP (British Transport Police) during an incident