As the Branch Manager at MCB Bank, I oversee all aspects of branch operations, including customer service, sales, and staff management. I am responsible for setting and achieving branch targets, ensuring compliance with regulatory requirements, and providing leadership to the branch team. My role involves developing and implementing strategies to enhance profitability, improve customer satisfaction, and drive business growth. I am committed to delivering exceptional results and fostering a culture of excellence within the branch.

Lead branch operations, ensuring compliance with regulatory standards and driving business growth initiatives.
Set and achieve performance targets, fostering a culture of excellence and delivering unparalleled customer service.
Utilize strategic acumen and industry insights to optimize operations and enhance profitability.

As a results-driven banking professional, I have honed my skills as a branch operations manager, demonstrating exceptional leadership in complex operational environments. With a keen ability to establish clear visions of work goals, I guide others to achieve them. My proficiency in Microsoft Office, data entry, customer service, marketing communications, collections, and account management, further strengthens my ability to manage and optimize branch operations, ensuring customer satisfaction and financial success for the organization.
Description:
·         Delivered personalized financial solutions to HBL customers and ensured their satisfaction with the services provided by the bank, both presently and in the future.
·         Established targets for minimum performance standards and devised strategies to achieve them within the designated time frame.
·         Motivated and encouraged branch service and sales staff to operate the branch daily efficiently.
·         Reinforced bank policies and federal regulations for the branch team and kept them informed about any possible changes or new policies.
·         Recruited, trained, and supervised all bank teller staff, assisting in their personal and professional development to help them understand their core roles and attain quality standards.
·         Maintained and developed customer relationships with HBL bank customers and prospects, acting as the first point of customer experience within the branch and leading the team to achieve its customer service and sales goals.
·         Handled customer complaints or concerns about new and existing HBL customers regarding service and satisfaction within the retail branch environment.
·         Represented HBL as a brand ambassador within the community, coordinating and participating in various bank onsite and outreach activities as required.

Bahria Town Lahore is a newly opened Branch so As Customer Service Manager my core Passion, Dignity & Aim to maintain the operation work as per Head Office Standard’s for Branch Good Audit Rating and Compliance inspections, Being Operation Manager I maintain the branch decorum as per bank policies to avoid any customers complaint, also I maintain check and balance on all operations matter to prevent Bank from any fraud’s and forgeries’ as well as I also contribute with my Branch Manager and Sales teams to fulfill all Branch Targets such as Banca, Car Ijarah & Deposit Targets.

As Senior Branch Services Officer By my core passion of work and dignity I maintain the operation work as per Head Office Standard’s and improve Branch Audit Rating from “Satisfactory” to “Fair”. Being Senior Officer I achieved all My Sales targets As Well As by Team Help Our Branch Remains on the Top Branches in Area in Quality Assurance. As a team our Branch is the only One Branch in Lahore East Region who wins Consecutive Nine Quarter Cash Bones Awards.

As An Operations Officer by Marinating Perfect Operational Work me and my who branch team under the guidelines of Respected Mangers We got the position of Service Quality Toppers in Semi Commercial Category from the Red Category. As a Team Member I serve branch in operational work in the area of ATM/Cheques Book, Clearing Inward/Outward, Expenses, and Tax Matters and achieve satisfactory rating. By having a great interest in Electronic Banking I Got Certificate of Participation in Ideation Contest2016 on Topic “How to Build Advancement in Banking

As A Chief Teller I maintain a friendly Work Environment between counter staff /tellers, getting strong control my banking policies always give my best to customers within the limit of banking policies bracket. During my work era with my counter team we get fair audit rating in annual audit. As Sales Targets Not Included in My Job Description But I give number of client’s to branch portfolio who contribute a lot in achieving the branch Annual Deposit Target As Well Branch Other Targets.

I worked here As Teller Services Officer, My core responsibilities were Cash Payments & Cash Receipts, Posting of Cheques, payment orders, demand draft, Verification of signatures, Receiving the Utility Bills, Sorting Cash according to SBP rules. Preparation of all necessary vouchers, Preparation of cash sheet, Payments of Home Remittance, Posting of CMD, Maintaining Fresh cash register, Backup to ATM inchrage

I worked here as Branch System Administrator. My core responsibilities were to manage DOS Based System DAY Start & DAY End Process, managing issuing & balancing ATM Cars & Cheque Books on Daily Basis, executing the day, month & year End Closing System, My responsibilities also include acknowledging higher management with day-to-day operations.

I worked here as Assistant Billing Executive. Posting of data of patients in software, Follow up the pending claims ,Making calls to insurance companies for claim status ,Solving the Doctors & patients Queries, Posting the claims payments in system ,Sending the claims to insurance companies ,Marking of denial claims, Making weekly/monthly/yearly reports, Achieving the Companies targets ,My responsibilities also include acknowledging higher management with day-to-day operations.

I worked as intern in operation department. My Main responsibilities were to overlook Daily vouchers.