• Initiates and coordinates goals, deadlines, and projects for their department. Develops and implements policies and procedures to improve operations and function of the department. Monitors and procures needed supplies for the office, Housekeeping & kitchen.• Planning and coordinating administrative procedures and systems and devising ways to streamline processes• Assessing staff performance and provide coaching and guidance to ensure maximum efficiency• Identifies and researches potential new suppliers. Researches new products and services to meet the company's goals. Assesses total costs of company purchases. Develops and implements strategies for procuring, storing, and distributing goods or services and maintaining stock levels• Planning and managing logistics, warehouse, transportation, and customer services. Directing, optimizing, and coordinating full order cycle. Liaising and negotiating with suppliers, manufacturers, retailers, and consumers• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints• Monitor costs and expenses to assist in budget preparation in terms of administration• Organize and supervise other office activities (recycling, renovations, event planning• planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

 Expertly performed reporting and supervisory role in data processing, daily documentation, and report preparation. Adeptly organized documents for filing, numbering process and approval for work in progress on sites on a daily basis. Meticulously crafted statistical reports managed different information requests and executed office management activities including correspondence management, visitors management and making meetings arrangements Thoroughly monitored and tracked controlled documents from initiation to implementation. Productively provided assistance in RFI’s designing, editing, and submission of required documents to relevant engineers for scrutiny. Carefully managed and maintained RFI’s, NCR & SOR’s in soft and hard form; dealt with engineer’s drawings and printing Competently supported internal stakeholders to ensure smooth functioning of operation activities in a given time scale.Effectively coordinated with client and consultant, performed a work audits on a continuous basis. Carefully administered monthly invoicing and project payments

 Cordially delivered top-class customer services maintaining high-level customer satisfaction. Delicately managed angry callers, annoyed and upset customers. Profitably delivered product and service information to customers; achieved daily targets while adhering to set KPIs. Capably executed sales of Ufone prepaid and postpaid sim connections Skillfully handled customers on front desk and coped with different problems like connection queries, billing details, wrong billing and handsets/laptop configuration including Blackberry, U-mail, GPRS & MMS Resourcefully coordinated with cross-functional teams for in time solution to customers and center issues. Efficiently prepared and delivered daily, weekly and monthly reports to team leads regarding KPI’s and performance