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خلاصہ
A goal oriented executive who loves challenges and able to achieve goals with proper planning and management, well exaggerated, self-motivated and frontward thinking individual who have more than 12 years of Sales & Customer Care experience, currently working with Zong as Key Account Officer and have experience with leading retail & telecommunication companies in UAE & Pakistan as an officer.
تجربہ
Key Account Officer
•working in PayMax financial services of Zong.
•To meet P2P, IBFT and Float Management targets in assigned territory.
•Relationship building with retailers to expend business.
•Managing 40 retail outlets and 2 franchises in assigned territory.
•Reporting to Grid Manager.
•Market surveys to identify potential business partners and growth of business.
•Analysis & reporting of current business and competitor’s activities.
Business Development Executive
•Relationship building with the retailers.
•Product training to retailers.
•Product visibility and Product availability at retail outlets.
• Ensure the visibility and POS metrical in the assigned territory.
•Competitors activities checks and suggest changes to management.
•Sending and receiving of DR and maturing sales.
•Meeting overall targets of sales.
Sales Executive (IT, Telecom & Photography)
•Customer care and experience management.
•To achieve monthly assigned retention targets.
•Reporting and analysis.
•Customer services and follows up the later delivery orders.
•Escalated and irate customers handling.
•To help customers in return and exchanges/claims process.
•To meet people from different cultures and languages and communicate them in comprehensive was.
•Demonstration of all products i.e. Mobile phones, note books etc. to customers.
Mobilink Service Point Officer
•Ensure to maintain the high standards of customer service on retail outlets.
•Looking after the assigned zone on 32-retail outlet for their customer care targets.
•To manage customer service of GSM users, value added services and SIMS.
•Reporting to Franchise Support executive/Regional manager operations.
•Responsible for overall operation and performance of the MSP channel.
•Identification of retail outlet and deployment of new MSPs.
•Responsible for hiring and training of Mobilink Service Point Representative.
•To ensure target achievement by MSP and order to meet zonal targets & Ambiance of MSP.
•Inventory management.
•Daily MSP visits.
Franchise Manager
•Responsible for overall operation and performance of the Franchise.
•To meet the high standards of customer services set by company.
•Customer Retention.
•Escalated & irate customer handling.
•Training and coaching of newly hired staff.
•Stocktaking of SIM, CARD & mobile Sets.
•Monthly Bank Reconciliation.
•Monitoring accounts and Deposit to Bank (Through Phoenix Armor).
•Maintaining of concerned records
•Data Entry of Customers Profile
•Reporting to zonal FSE.
