· Managed the technical service department, overseeing the delivery of high-quality technical support and services to clients such as Pepsico, Coke, Nestle, Gourmet Foods, Serena Hotel, Marriott Hotel and all properties of Hashoo Group.
· Conducted training sessions for the staff of international food chains like Subway, Papa John\'s, Domino\'s, Dunkin Donuts, Baskin Robbin etc, educating them on proper usage, best cleaning and safe handling of kay chemicals and equipments.
· Led a team of technical specialists in providing solutions and troubleshooting for customer issues related to chemical products and equipments.
· Provided technical guidance and support to customers during the trial phase and addressing any issues.
· Collected and analyzed data and feedback from customers during product trials, assessing performance, efficacy, and customer satisfaction.
· Coordinated and participated in customer site visits, conducting assessments, and recommending appropriate solutions to meet their specific needs.
· Collaborated with sales teams to provide feedback on product performance, customer feedback, and market trends to drive product improvement and innovation.
· Ensured compliance with safety standards and regulations in all technical service activities.
· Prepared technical reports, presentations, and documentation for internal and external stakeholders.

· Assisted senior engineers and operators in the operation and control of Continuous       Casting Machine (CCM) for the production of steel billets.
· Shift Incharge
· Inspected of the casting process to ensure product quality and consistency.
· Prepared data and reports for analysis
· Communication and teamwork with other departments

· Operated Conventional Lathe Machines
· Operated Milling Machines
· Operated Boring & Polishing Machines
· Operated Drilling Machine