- Oversee the operations of branches within your designated area. Monitor performance and ensure smooth and efficient branch operations.
- Provide guidance to branch managers and staff, offer training, and evaluate their performance. Maintain high morale and motivation among team members.
- Ensure branches comply with all internal policies and regulatory requirements. Maintain compliance during audits and inspections.
- Maintain customer service standards within branches and respond to customer feedback. Ensure an excellent customer experience.
- Streamline operations and implement cost-effective solutions. Optimize technology and systems for improved efficiency.
- Meet branch sales targets and implement business development strategies. Attract new customers and retain existing ones.
- Oversee risk assessment and management strategies within branches. Minimize risk in loans and other financial services.
- Prepare reports on area performance and present them to senior management. Ensure accurate financial data and documentation.

- Branch Operations- Audits (Internal & External)- ATM- Clearing- Management

Managing Operations Work
Staff supervision
Internal and external auditors handling
Customer complaints handling
International Ramittance
Record keeping and proper archiving

Office Manager
Staff supervision
Payroll prepration
Anual / half yearly financial statements
Bank reconciliations
Book keeping
Store inventory management (finish goods and raw material)