خلاصہ

To manage and grow the branch banking business in the assigned area by coordinating with operation manager, cash officers and other stakeholders within the branch.


To ensure  that all customer service initiatives are in place while dealing with issues quickly and courteously.

تجربہ

کمپنی کا لوگو
Branch Manager
Telenor Microfinance Bank
جنوری ۲۰۱۹ - اپریل ۲۰۲۴ | Islamabad, Pakistan

Responsible for smooth functioning of all branches including administration, marketing, training, lending and security

Formulate viable business development strategies to ensure long-term success and achievement of goals.
Manage branch deposit current and savings.
Arranging approvals of loans and increasing branch portfolio towards ENR Growth.
Actively handle customer complaints and ensure every query of the customer is addressed appropriately.
Act as the administrative head of the branch and must closely observe security related issues of the branch.
Conduct surprise checks on ATM and Vault
Encourage non-cash collection and instruct DBM/BO to avoid contact with activist
Responsible for handling petty cash
Ensure that sales will not be channelized through the activist
Protection of critical information such as Ids and passwords
Organize the recovery and collection process to maintain the delinquencies and losses within the specified limits of the assigned goals.
Ensure safety and security of location, cash, collateral and other critical branch records within the
Build a balance between the loans and deposits so as to achieve the self-funding status of the branches.
 Ensure compliance with banks policies and operational guidelines.
Deal with problems by providing creative and practical solutions.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Strict monitoring of staff against any corruption and malpractices and report any such incidents to supervisors office (Head Office/ Regional Office) with confidence and integrity.
Timely update branch staffs on changes in policies, processes and procedures.
Carry out any other task assigned by line Manager.
Perform sales calls to facilitate branch business and participate in all sales meetings and events and ensure effective penetration of branch to increase revenue.

کمپنی کا لوگو
Operation.Manager
Telenor Microfinanace Bank
جنوری ۲۰۱٦ - دسمبر ۲۰۱۸ | Islamabad, Pakistan


To open branch as per define policy.

Branch keys coustadion Leading, supervision of over all Branch Banking & Branch Less Banking Operations
Includes supervision of Accounts opening , Remittances, Current/Savings, Clearing, Cash & ATM departments.
Reconciliation, ensure the cash loading and serviceability of ATM at all times within assigned service indicator.
Management of cash area effectively to provide service in light of the quality indicators and maintain the integrity of function at all time.
Preparation of weekly & monthly Branch’s financial & statical reports.
Internal & External (SBP) Audit compliance.
Preparation of staff’s JDs Annual appraisal reports, Leave roaster planning, Job rotation model.   

کمپنی کا لوگو
Cash Officer
Telenor Microfinance bank
جنوری ۲۰۱۴ - دسمبر ۲۰۱۵ | Islamabad, Pakistan


To handle cash related transactions.
Deposit and withdrawal.
Cheque deposited.
Payorder deposit.
Utility bills payment.
Pay order issue.
Maintain cash vault register and ATM register.

تعلیم

Federal Urdu University of Arts Sciences and Technology
ماسٹرز, ماسٹرز ان کامرس, Masters in Commerce‎
Accounting & Finance
CGPA 3.0/4
2009
University of Karachi
بیچلرز, بیچلرز ان کامرس, B.Com‎
Accounting & Finance
2007

پیشہ ورانہ مہارتیں

ماہر Digital Banking
ماہر Mobile Banking Application
ماہر Mobile Technologies

زبانیں

ماہر اردو
ماہر انگریزی