Reviewing company debator list 
Contacting customers and informing them of their overdues 
Advising customers on their payments option and suggesting method of payments 
Maintaing customers payment records 
Writing final notice warnings to customers when payments are not being made 
Instituing legal action when customer fail to pay their debt 
Respoding to customer quiries

Ensures the unit achieves goals established for the department
°Plan, direct, evaluate and supervise work flow
°Track and coach team member performance.
°Assist in on-going monitoring and providing feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews.
°Assist supervisor in completing monthly evaluations and development plan for collectors.
°Assist in scheduling and coordinating team activities.
°Responsible to collect high risk, seriously delinquent or loans requiring special attention.
°Keep track of assigned accounts to identify outstanding debts
°Plan course of action to recover outstanding payments
°Locate and contact debtors to inquire of their payment status
°Negotiate payoff deadlines or payment plans
°Handle questions or complaints
°Investigate and resolve discrepancies
°Create trust relationships with debtors when possible to avoid future issues
°Update account status and database regularly
°Comply with requirements when legal action is unavoidable