Customer Services





Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction. 





Control and Compliance

Implement all processes as per bank’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating





Branch Security

Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.
Report suspicious transactions to the Branch Operations Manager or Manager Teller as and when required, to ensure further escalation to compliance in a timely manner.
Ensure all charges are recovered as per Schedule Of Bank Charges (SOBC) from customers to avoid any financial loss.





Reporting

Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management





Operational Execution

Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences