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خلاصہ
Solutions-focused customer service professional, who is flexible and adaptable. With a strong work ethic seeking to reach greater heights and goals in life. Offering 9+ years of career experience, 3 of which were computer education teaching and administration based, and the rest 7 years were dedicated to the Customer Services (call center) industry.
Proficient in a range of B2B campaigns and all others such as; Auto insurance, Accidental claims, digital marketing, and construction estimation. Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers.
Now looking to conquer the field of content writing & blogging. Writing has always been my passion and since the Covid crisis, everyone has turned their attention towards internet marketing and reading new information such as blogs and learning new skills, and so have I.
Looking for challenging assignments that will foster my career advancement and long-term relationship in an organization where my experience, education, and talent could make significant contributions toward corporate objectives.
پراجیکٹس
تجربہ
Co-Founder | Supervisor |
Co-founded the company with an investor and technical support
• Physically present in NY as Allstate Construction, https://www.allstateconstruction.com
• Lahore wing New casa Construction & estimation, https://www.allstateestimation.us
Was mainly responsible for every activity on the floor.
➢ From hiring new agents, training, grooming, and maintaining QA QC, to maintaining a healthy and brotherly environment.
• Responsible for keeping track of all the emails received by the client, responding to them, and sending new to potential clients via email & chat support team.
• Making sure agents are available at all times to assist customers during working hours and answer all their queries under chat support.
• Keeping track of all the written content for & about the company. Writing new content for training purposes.
• Conducted meetings with subordinate employees and grooming sessions for mentoring and to maintain the performances of all employees.
• Keeping track of all clients’ data. Keeping it safe in CRM-based software to reach out to them from time to time when needed.
TL Inbound | Manager email Consultancy |
Joined as an Inbound CSR, and got promoted up the rank to TL through my performance and understanding of the clients' needs.
Took charge of a team to meet the goals of the company and delivered them with ease.
· B2B/e-biz construction campaign.
· Dealing with all aspects of inbound customer services.
Being responsible directly for the performance of both inbound & outbound sales teams.
Responsible for managing of closing the deals & delivering all the projects before clients’ deadlines, guiding all closers of the inbound team.
• When promoted to Manager of the email consultancy, I supervised the working of both departments of customer support (calling agents & chat support team) https://www.skylineestimating.com
Inbound CSR | Closer |
A Digital Marketing & Freelance Outsourcing campaign.
• Worked as Inbound CSR, closing deals passed on by the outbound agents
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives
• Keep records of all conversations in the database in a comprehensible manner.
CRO & Case closer
• Uk based campaign, dealing with accidental claims.
• Worked as a CRO at first for 3 months, then as Case Closer.
Closing cases passed on by the CROs
Administrative Head | Computer Instructor |
. Computer Instructor in Renaissances Schools Upper Chattar Muzaffarabad from 2012-2013.
· Administrative Head in Renaissances Schools Upper ChattarMuzaffarabad from 2014-2015
CSR
Started my Call Center Career As CSR
. Served as CSR in Vehical Insurance campaign.
. Collected client data and closed sales.
