Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Premium collections and Posted payments to accounts and maintained records.
MIS reporting.
Insurance renewals and billings.
Data reconciliation.
Insurance fluctuation, addition, deletion and correction.
OPD limit enhancement.
OPD ASO summary and reporting.

Organized memorable and exquisite travel itineraries such as leisure tours, Hajj, Umrah, and other sightseeing tours for high-level clients, groups, couples, and business executives.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Using Sabre GDS for flight reservations, issuance of e-tickets, date change, cancellation and refunds.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements and coordinating with them for ADMs, schedule changes, delays, and cancellations.
Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
Developed process improvements and long-term business strategies through analysis of customer feedback.

Asked open-ended questions over the phone to better ascertain client needs and arranged travel accommodations for groups, couples, executives, and special needs clients.
Using Worldspan, Abacus & Sabre GDS for flight reservations.
Issuance of e-tickets from vendors and managing their payments.
Dealing date change, cancellation and refunds.
Writing website contents for products and packages.

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Advised clients on visa, passport, and security requirements relating to destinations and creating flight reservation using GDS and airline web portals.
Informed clients of travel policies and utilized preferred vendors to maximize company profits.
Responded and resolved clients' questions, issues, and complaints regarding flight delays, changes, and cancellations.

Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange, and travel regulations.
Used Sabre and Worldspan GDS to create reservations and print tickets.
Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
Managed web bookings and sensitive personal data with discretion, including credit cards, date of birth and home addresses.
Implemented automated office systems, optimizing client and data communications as well as records management.

Worked with clients to address and respond to client and partnership management issues.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing information about services.
Created PowerPoint presentations for business development purposes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.

Arrangement of Insurance for new leased vehicles.
Managing Excise and Mortgage Documents.
Maintaining new & existing lease contract files.
Termination of mature and pre-matured lease
Checking of Contract Files and arranging missing documents.
Arranging stamp papers and legal documents from High court.
Supply legal documents to all branches in Pakistan.