Managing existing & new products in coordination with IT Operations, Software Development, Network Operations, Content & Support teams.
Client Meetings/ communications on service Issue, quality and on its enhancement.
Product Management, Product Development, Product Road Map, Product Paper/ Design Document.
Management of the assigned portfolio of the products and keep a track of the revenue and quality of the service for the end users.
Follow up of Contract Agreement/ Addendums
Making Project Implementation Plan and also end to end communicating with clients and technical/ operation team for product development & its testing.

Key Responsibilities:-
 Product Management/ Features Enhancement/ Product Promotion.
 Assist Managers in day to day coordination and management of business operational activities.
 Monitor, control and manage business operations to meet customer expectations and company goals.
 Liaise between customer and management to ensure smooth operations delivery.
 Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
 Ensure compliance with company standards and procedures.
 Build and maintain strong customer relationship through regular meetings and communications.
 Evaluate current operational performance and provide strategic plan for improvements.
 Provide directions and guidance to internal teams to achieve performance targets.
 Identify problems in operations process and resolve them in quickly and timely manner.
 Follow standard operating procedures for efficient business operations.
 Maintain clear and accurate operations documents/ procedures for reference purposes.

Key Responsibilities:
 Managing existing & new VAS products in coordination with IT Operations, Software Development, Network Operations, Content & Support teams.
 Client Meetings/ communications on VAS service Issue, quality and on its enhancement.
 Product Management, Product Development, Product Road Map, Product Paper/ Design Document
 Product Promotion including SMS Strings, OBD promotions & free sms browsing campaigns.
 Management of the assigned portfolio of the products and keep a track of the revenue and quality of the service for the end users.
 Follow up of Contract Agreement/ Addendums
 Making Project Implementation Plan and also end to end communicating with clients and technical/ operation team for product development & its testing.
Major Projects:
 Telenor Friends (Telenor)
 Warid Radio Station (Warid)
 Geo IDOL Pak IVR (GEO/ Mobilink)
 Geo IVR (GEO/Operators)
 U-Entertainment (Ufone)
 Backup support for Mobilink Station(Mobilink)

* Tenders
* Bidding
* scrutinizing
* Shortlisting
* Purchase Orders
* Payments
* Product Management