Responsible for Web Hosting & Management of Int’l and local Clients websites & Hosted Applications, OS and Security of Servers & Applications as per clients requirements
Management of Servers, Application and allied third party services
Installation of upgrades and patches on servers.
Managing Client Websites, Applications, Databases and Automation
Assisting client in setup of their website and applications
Following up and keeping track of Ticket updates
Maintaining history of client issues and following up with client to address their issues and provide them quality support 
Communicating with Clients via Call, Ticketing System(Zendesk), Emails, Remote Desktop Sessions and other mediums for resolution of issues
Integration and installation of modules/plugins with websites/applications of client
Installation of Antivirus/AntiSpam Software for client PC, Malware Detection & Removal
Integration of payment gateways
Installation and Configurations of Email Client (Outlook, Thunderbird etc)
Installation of Hardware and Peripherals softwares on client PC.
Server Hardening
Mail Servers Relay Servers Management, Backup & Migration, Spam Protection
Websites & Application Migration
Databases Migration/Backup Activities
Website/Applications Monitoring, Troubleshooting, & Optimization
Coordination with DataCenter’s & other Authorities for issue resolution
Managing onsite & offsite backups
Creating Knowledge Base, FAQ's & Articles for Internal and Client Assistance.
Responsible for providing clients with any manuals for understanding and resolution of issues
Feedback to team on improvision of Support and service levels
CRM: ZendeskPanels: Plesk(Windows) cPanel/WHMWebservers: Apache, IIS
DB: MYSQL, MS SQLMail Servers & Clients: Exim, Postfix, Dovecot etc / Outlook & Thunderbird ClientFTP Servers/Clients: Pure-FTPD, Pro-FTPD, Filezilla
Remote Desktop: RDP, Teamviewer, AnydeskOS Server/Desktop: Windows Server 2016/2019, CentOS etc

Dealing with UK, Ireland and USA Based clients. Providing the remote technical support on Fleet & Dispatch management for Windows and Cloud based Software.Monitor issues, follow up with clients through Voice calls, Emails and Skype chat.Provide training to both amateur and professionals. Diagnosing problems and offering advice and solutions related to Network, hardware, software and system.Responsible for Installation and configuration of Microsoft SQL Server, restore databases, create login users for database and giving rights accordingly. Alter database columns using query to make database up to client's requirements Create auto backups using SQL Server Agent, making database archive and backed up automatically.Integration of VOIP services like BT cloud phones, digital tapi, Panasonic, Samsung, Avaya and Ring central. Configure and maintain the FTP Server and its protocols for call recordings.Configure the client's server machine with Dynamic DNS to use the database route statically. Port Forwarding of Draytek, BT Hub, Virgin & Technicolor Routers.Online Payment Integration of Sum Up, Stripe and World Pay with Fleet & Dispatch Management Software.Responsible for ensuring "Above and Beyond" support is delivered to customers and that they are fully satisfied with the level of customer service delivered.
Responsible for training juniors in Installation, Integration of Windows Based application and Cloud Based Application provided to client.
Responsible for training client regarding the Fleet & Dispatch Management Software, making them understand all in's and out of our offered system.
Assisting Client with Accounts and Reporting System of Dispatch Software
Solving issues related to Accounting & Calculations
Provision of maximum level of assistance to clients in their day to day issues with softwareProjects:Actively worked with API developer for Fleet & Dispatch Management Software Integrations with third party suppliers.
Implementation of Cloud Base Fleet and Dispatch Management Software
CRM: Sugar CRM
Databases: MS SQL
Remote Sessions: Teamviewer, Anydesk, RDP

BlockDoS is a DDoS protection providing company having years of experience and have been providing DDos protection to many different industries. Responsible handling at Server4sale under the name BlockDos on 24×7 SLA based production support:

DDoS Attacks mitigation
Web Hosting & Management of Int’l and local Clients websites
Full Management of Linux based servers as well as Windows servers
SSL Order, Integration & Deployment on Corporate Client's websites
Server Hardening
Proxies Setup, Management and Troubleshooting
Mail Servers Accounts Management, Backup & Migration, Anti-Spam Protection
Websites Migration (Cli/CP’s)
Malware Detection & Removal
Customized DNS Zones Setup and Management
Databases Migration/Backup Activities
Website Monitoring, Troubleshooting, & Optimization
User Quota issues
Coordination with various DataCenter’s around the globe
Handling of client end issues (via CMS Ticketing System)
Managing Live Streaming Servers
Managing, planning and implementation of disaster recovery program
Kali Pen Testing
Install of upgrades and patches
Corporate Client's Technical DDoS Attacks/Website Stats Reports Preparation (Monthly, Quarterly & Yearly)
Managing onsite & offsite backups

Panels: cPanel/WHM, VistaCP, CWP, Webmin
Webservers: Apache, Nginx, IIS
Proxy: Nginx, Haproxy
Mail Servers & Clients: Exim, Dovecot etc / Outlook & Thunderbird Client
Malware/Antivirus: Maldet(LMD), Clamav
FTP Servers: Pure-FTPD, Pro-FTPD
Streaming: Wowza
OS Server/Desktop: CentOS, RHEL, Ubuntu, FreeBSD,VMware ESXi Kali, CloudLinux, Windows 2012/2008 etc

Managing & Troubleshooting Asterisk Servers for Voip Calls.
Managing & Troubleshooting Skype & Gtalk Calling Server with Freeswitch.
Managing & Troubleshooting web servers and backup servers.
Managing & Providing support for Customer's Tickets on CFMS.
Providing technical support on Live Chat, Skype and on live calls.
Providing remote assistance to the clients using TeamViewer and SSH Sessions.
Monitoring servers logs for server's optimization and troubleshooting.
Installing and Configuration of Linux OS on new servers.
Managing servers backups periodically
Installing, Configuring & Managing IPtables, Firewall and Fail2ban for server security.
Configuring & Monitoring servers using Logwatch, Monit and Webmin.
Implementation of TLS on SIP Servers for secure calling.
Accessing & Managing servers over SSH, HTTP, SFTP.
Monitoring servers disk space and managing free space for optimal performance.
Disk Partitioning and Mounting file systems.
Managing Telephony Network over Voip using Asterisk and Freeswitch.
Making customized dialplans for call routing with IVR and voicemail services setup on Asterisk.
Coordinating with vendor's & carriers for voip call forwarding services issues.
Ensuring smooth connectivity from Carrier's till client end using tcp dumps, wire shark and tracing sip reports for debugging across the network.
Configuring Cisco Devices (PAP2, routers etc)
Configuring IP phones & Soft phones (Xlite, Zoiper, Eyebeam)
Managing & Troubleshooting Call Forwarding issues on CFMS
Troubleshoot End user problem for DTMF, Ring Back, Call Delay & Codecs Issues.
Manage all In-house & Cloud Servers.
Manage Super Technologies Network Infrastructure.
Monitoring and Managing IP Cameras and DVRs.
R & D on Linux & Voip new and upcoming technologies.