Answer incoming calls from customers with inquiries on product ordersAssist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframeCoordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframeMaintain accuracy of all data and verify the same for all customer services.

Answer incoming calls from customers with inquiries on product ordersAssist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframeCoordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframeMaintain accuracy of all data and verify the same for all customer services.

Set goals for performance and deadlines in ways that comply with companys plans and vision and communicate them to subordinatesOrganize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versaPrepare and submit performance reportsDecide on reward and promotion based on performanceHire and train new employeesEnsure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

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