خلاصہ

I have 18-years post-qualification hands-on work experience of managing all major IT Operations including Infrastructure management, Service Delivery, Service Assurance, Vendor Management, Network Management, Backup & Disaster Recovery planning ,Change Control Management and Security Planning & Implementation in a complex IT Services environment but not limited to:

Rich working knowledge of the management of global applications services like

Smooth and uninterrupted IT Operations Management on a 24x7x356 basis in multi-site multi-team model with outsourced O&M services.

Complete IT Financial Management including Resource Planning from Forecasting to Budgeting, Products R&D and Evaluation, Procurement, After-sale Services like Software and Hardware Support, Asset Management and Supplier Relationship Management etc.

Good project management expertise especially Cross-Functional Project management experience with plenty of stakeholders.

تجربہ

کمپنی کا لوگو
Manager IT (Head of IT)
Raaziq Int. Pvt. Ltd
جولائی ۲۰۱۸ - موجودہ | Lahore, Pakistan

 Managing IT Operations all over Pakistan.
 Redesigning of virtualized platform for HA.
 Streamlining of IT policies & procedures.
 Enforcement of security policies & enablement of procedures.
 Restructuring of security infrastructure.
 Planning for DR Infrastructure.
 Capacity planning and licenses discussions.
 Technical meetings for various services for cloud enablement.
 Business discussions and technical consolidation, financial costing, RFP finalization & vendor evaluations.
 Technical evaluation, solution finding & finalization.
 Project Planning and documentation.
 Team building, motivation, structuring and team evaluations & feedback for optimum results
 Management of SLA's & OLA's
 Keen to learn any discipline of technology
 Strong Troubleshooting and problem solving skills.
 Good Analytical skills with creative thinking.

کمپنی کا لوگو
Manager Contact Center(s) & IP Telephony IT Operations (HOD)
Warid Telecom Pvt Ltd
دسمبر ۲۰۰۵ - مارچ ۲۰۱۷ | Lahore, Pakistan

HOD of country-wide Cisco IPCC(ACD, IVR, CTI Solutions & Live Call Recording etc) bound IT Operations and IP-Telephony & Video Infrastructure which is not limited to DR Planning, Capacity Planning, Up-gradations and Project Management.

کمپنی کا لوگو
Sr. System Administrator
The Resource Group (TRG)
جنوری ۲۰۰۳ - دسمبر ۲۰۰۵ | Lahore, Pakistan

Technical Team Lead in multi-site IT Ops. Model, LAN / WAN including Vsat Links, Designing & Implementation of Multi-Site IT e-Services Infrastructure, Audio/Video, VoIP, DRP & ISO Implementation.

کمپنی کا لوگو
System Administrator
Align Technology Inc. Pakistan
فروری ۱۹۹۹ - اکتوبر ۲۰۰۲ | Lahore, Pakistan

LAN / WAN, Logical Infrastructure of more than 500 nodes, Audio/Video, VoIP, DRP & ISO-2000 Documentation.

کمپنی کا لوگو
Assistant Lab Incharge
Imtiaz Trading Company (ITC)
فروری ۱۹۹۷ - جولائی ۱۹۹۹ | Lahore, Pakistan

HW System Preparation, OS/SW Installation, Troubleshooting and warranty claims etc.

تعلیم

Al-Khair University
ماسٹرز, ماسٹرز ان سائنس, Master in Computer Science‎
Operation Research, Numerical Analysis, Data Structure & Algorithms, System Analysis & Design, RDBMS 1 &2, Digital Logic & Design etc, Operation Research, Numerical Analysis
CGPA 3.1/4
2000

پیشہ ورانہ مہارتیں

ماہر BDR & Archiving Architect
ماہر Business Goals dialogue
ماہر Business to Technical particularizing
ماہر Capacity Planning
متوسط Cloud Evaluation & Integration Architect
ماہر Coaching & Mentoring
ماہر Conservation Awareness
ماہر Cooordination Skills
ماہر DataCenter & Services Migration Expertis
ماہر HA Platform Architect
ماہر Hiring, Scheduling, Goal Setting
ماہر Infrastructure & Solution Designing
ماہر MIT Knowledge
ماہر Prioritization and Decision making
ماہر Production Quality Monitoring
ماہر RESTful APIs
ماہر RFP Preparation & RFI Evaluations
ماہر Risk Assessment & Mitigation Planning
ماہر Security Analysis
ماہر Team Building
ماہر Technical & commercial Negotiations
ماہر المهارات المعمارية

زبانیں

ابتدائی عربی
ماہر اردو
ماہر انگریزی

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