• Identify and assess customers’ needs and priorities for improvement from IT services management perspective, and advise optimal solutions;
• Assist customers in developing IT service management system and its components;
• Develop and maintain strong working relationships with customers;
• Facilitate Project Manager in effective project reporting;
• Deliver technical briefing to client/customers, and keep them updated about the performance;
• Analyze IT Requirements within companies and give independent and objective advice on the use of IT
• Clarify a client’s system specifications, understand their work practices and the nature of their business
• Liaise with staff at all levels of a client organization
• Develop agreed solutions and implement new systems
• Manage IT initiatives and collaborate with inhouse technical staff
• Provide strategic advice on using technology to achieve goals
• Prepare documentation and present progress reports to customers
• Adhere to the Company’s quality, security and business policies and processes.

•Working closely with the product owner for short projects to highly complex cross-functional initiatives.
•Juggling multiple projects through the working week.
•Liaising with stakeholders around the business, helping to write / refine User Stories.
•Help design solution within the product and technology frame works, based on the client’s requirements.
•Review solution design with product specialists and architects as well as clients.
•Provide information to the Software Development team about the project and answer their questions to ensure implementation per specifications.
•Provide information to the Web Development and Web Hosting team about the project and answer their questions to ensure implementation per specifications.
•Provide information to the Quality Assurance team about the project and answer their questions to ensure implementation per the specifications.
•Review the end product to ensure that all of the requirements have been fulfilled.

•Creating and delivering technical product and solution demonstrations, presentations, and network designs.
•Participating in technical consultations/discussions and/or product capability assessments with potential customers.
•Creating formal relationships with key decision makers within channel partners, integrators and end user organizations.
•Delivering product and solution training to channel partners, integrators and end users.
•Develop and maintain a broad knowledge of live and on-demand streaming video solutions, streaming video formats and other streaming video platform providers (competitors) such as QUMU, Kaltura, Panopto, VBRICK, Kontiki etc.
•Develop understanding of unicast & multicast networks, streaming technologies, video content caching, streaming protocols such as RTSP, RTMP, HLS, Microsoft Smooth Streaming, IIS, firewall configurations required to streaming video, video formats, encoding, variable bit rate, adaptive bit rate, video playback in browsers, Flash, Silverlight, HTML5 playback, VIDIZMO iOS & Android apps
•Ability to offer VIDIZMO pre and post-sales support
•Work directly on proof of concepts, pilots directly with channel partners, integrator and end users.
•Leveraging and maximizing partners as the fulfillment channel while working with directly with end users on a wide range of networking applications.
•Responding to technical solicitations such as RFIs/RFPs, creating and maintaining technical documents aimed towards relaying VIDIZMO solutions.

• Achieving uptimes according to SLA and OLA by minimizing the VoIP and Network related issues in Karachi and Islamabad Office.
• Achieving 24/7 Applications, Systems and VOIP telephony up-time by in depth monitoring.
• Providing Systems and Network Support to all Lakson Group Users.
• Co-ordination with our Primary and Secondary Providers in Pakistan as well as in USA.
• Achieving highest level of services by maintaining and configurations of all LAN Equipment.
• Ensure Upgrades and maintenance of network and server applications.
• Monitoring of the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.
• Assistance to management in IT Solutions, Project Management, Planning, Design and Budget
• Implementation Of processes Related to IT infrastructure and IT Management
• Responsible for instigating new tools and system used in diagnosing and analyzing customer related problems.
• Installation of Windows Server and configuration of different software.
• Incident Management, Problem Management, Service Portfolio and Help desk management.
• Successful Implementation of Predictive Dialer and uploading leads and DNCs in Database.
• Perform job roles in compliance with ISMS Policies and Procedures and Acceptable usage of asset and services guidelines.
• Regulatory, contractual and ISMS Policies’ violations are reported immediately to supervisors or appropriate authorities for rectification and disciplinary actions.
• Support in performance of Risk Assessment.
• Maintain DC, ADC, File Server, Backup Server, ISA/TMG Server and Antivirus Server in Windows Server 2003/2008/2012 Environment.
• New and existing information in soft form or hard form is classified, labeled, controlled and secured as described in the appropriate ISMS procedure.
• Full responsibilities of Active Directory DNS and DHCP with adding, removing, or updating user account information, resetting passwords etc.

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Network connectivity support over Microwave, Wireless (P2P-PMP), WiMAX, Fiber (Vendor - Metro fiber), DSL and Domain Registration/Hosting and email as well.
• Troubleshooting Wimax, Wireless, Optical Fibre, DSL and VSAT networks.
• Monitoring of Multi Router Traffic Graph (MRTG) and monitoring ISP network (All VPN and Internet clients) through Network Management System.
• Troubleshooting Juniper and Cisco routers.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Minimizing the task completion time by referral to third parties if required and getting constant follow ups.
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
• Frequency optimization.
• Communicating with the field team at client end for the resolution of the issue.
• Communicating with the NOC for the resolution of network issues.