خلاصہ

I am result oriented IT professional with more than 9years of experience in technical support related work. Personally handled calls of Corporate Clients on daily (sales, tech support, IT support).


Expertise in understanding customer issues, resolving them through cross-department coordination and execution of mid-size IT projects internally & externally. Career Objective is to work within an organization where I can fully utilize my engineering skills.


The organization should encourage a learning environment where every individual should get an equal chance of upgrading their skills & learning new ones.


I’m also a social activist and had been associated with many social projects to bring positive change in lives of other. A girl who believes in hard work, humanity, and humbleness.

تجربہ

کمپنی کا لوگو
Technical Account Manager
REDtone Digital Services
جنوری ۲۰۲۳ - موجودہ | Karachi, Pakistan

Preparing Tasks and Technical Monthly Reporting, performing Data Analysis.
Engage Engineers for technical resolution of Incidents
Responsible for assuring users are provided efficient and timely first and second level support 24x7.
Assist with troubleshooting network connectivity between sites when necessary.
Edit & maintain customer’s record & information.
Monitoring on the solar wind, cacti, dynamics and network.

کمپنی کا لوگو
Assistant Manager Customer Support
GCS (Pvt.) Ltd
فروری ۲۰۲۲ - جنوری ۲۰۲۳ | Karachi, Pakistan









Edit & Maintain customer's record and information.Ensures that team will properly deal with customers.Manage team and engage engineers for technical resolution of incidents.Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).Reporting \ Data Analysis.Responsible for analysis of performance and designing reports on the basis of KPI.IT Service – Directly support to our internals customers through various service level agreement.Assist with troubleshooting network connectivity between sites when necessary.Edit & Maintain customer's record and information. Ensures that team will properly deal with customers. Manage team and engage engineers for technical resolution of incidents. Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs). Reporting \ Data Analysis. Responsible for analysis of performance and designing reports on the basis of KPI. IT Service – Directly support to our internals customers through various service level agreement. Assist with troubleshooting network connectivity between sites when necessary.














Skills: CRM Databases · Microsoft Office · Microsoft Excel







کمپنی کا لوگو
Sr. Technical Support Engineer
Sharptel
جولائی ۲۰۱۹ - جنوری ۲۰۲۲ | Karachi, Pakistan

کمپنی کا لوگو
Officer - Support Desk
1LINK (Guarantee) Limited
اکتوبر ۲۰۱۸ - جولائی ۲۰۱۹ | Karachi, Pakistan

کمپنی کا لوگو
Technical Support Engineer
Augere Pakistan (Pvt.) Ltd. (QUBEE)
ستمبر ۲۰۱٦ - ستمبر ۲۰۱۸ | Karachi, Pakistan

Provide Technical Support to Fiber, wimax, ethernet CS clients.
Working on Subnetting, P2P.
Edit & Maintain customer's record and information.
Ensures and provides quality service to the customers.

کمپنی کا لوگو
Customer Service Representative
Augere Pakistan (Pvt.) Ltd. (QUBEE)
فروری ۲۰۱٦ - اگست ۲۰۱٦ | Karachi, Pakistan

Provide Technical Support to customer.
Providing New Connection
Deals monthly bill information.
Edit & Maintain customer's record and information.
Greet customers in a friendly respectful way and ascertain problem or reason for coming.
Ensures and provides quality service to the customers.
Manage & Control large volume of customer in friendly and courtesy manner.

کمپنی کا لوگو
CSE
IBEX Global
جولائی ۲۰۱۴ - فروری ۲۰۱٦ | Karachi, Pakistan

کمپنی کا لوگو
Internee
Pakistan Telecommunication Company Limited (PTCL)
جون ۲۰۱۲ - اگست ۲۰۱۲ | Karachi, Pakistan

تعلیم

NED University of Engineering & Technology
ماسٹرز, ماسٹرز ان سائنس, ME in Computer Networking And Performance Evaluation‎
Computer Networks and Communication, Routing and Switching
CGPA 3.1/4
2017
Sir Syed University Of Engg. & Technology Karachi.
بیچلرز, بیچلرز ان سائنس, BS In Telcommunication Engineering‎
Telecommunication
CGPA 2.8/4
2014
Sir Syed Govt Girls College For Women
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), Pre-Engineering‎
Mathematics, Chemistry, Physics
فی صد 67%
2009
Federal Secondary School
میٹرک / او لیول, سائنس, Matric in Science‎
Mathematics
فی صد 81%
2007

پیشہ ورانہ مہارتیں

متوسط Academic Administration
متوسط Client Followup
ماہر Coordination Tasks
ماہر Deal Qualification
متوسط Effective Communication
ابتدائی h Operations Management
ماہر MIT Knowledge
ماہر Multitasking Skills
متوسط Operations Control
متوسط Operations Processes
ماہر Reserching
ابتدائی Server Admin
ماہر System Modification
متوسط Understanding of IELTS Format
ماہر عمليات خدمة العملاء

زبانیں

ماہر اردو
متوسط انگریزی

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