• Remotely assist USA based 300+ Clients for their IT related services
• Working with clients to Design, Plan and implement Solutions based on Microsoft Platform around migration, process automation and disaster recovery.
• Working on virtualization and server consolidation using VMware Virtual Infrastructure and associated tools.
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Resolve technical issues related to Client Financial systems and in-house local apps.
• Resolve technical issues related to Remote desktop/ terminal services, O365, Exchange 2013, Symantec AV, Cloud berry AWS Backup services.
• Creating/ Managing VM/ EC2 on Azure and AWS as per client demands.
• Resolve technical issues related to Windows server Environment and Backup and recovery solution's, working on windows server 2008, 2016 and 2019.
• Attend meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Handling domain wide operations in head office and site offices. Working on windows Server 2012,
2016 on Dell & HP servers maintenance and upgradation.
• Configuration and troubleshooting of AD domain services, Group Policy, DHCP, DNS, WDS,
proxy server, print server, VMware, Hyper V, WSUS, SCCM, Cisco IP Phones and software
Licensing.
• Users, computers and groups management by using Active Directory portal.
• Hands-on experience in O365, Microsoft Azure cloud configuration, management and troubleshooting.
• DFS management, drives mapping, security and permissions on drives with groups.
• Responsible for applications, hardware, software installation, upgradation/ migration and maintenance.
• Responsible for Onshore and Offshore site and manage IT infrastructure including, computer network and
hardware to ensure proper functioning server and network Equipment.
• Backup configuration and monitoring for the data of machines and servers in the office using Symantec
Backup Exec. Handling ESET Antivirus center administration server & clients.
• Data center management for any new installations, change in existing infrastructure.
• Assets Inventory Management and issuance of assets after complete compliance of IT documentation.
• Assist to IT manager in annual department budgeting.
• Taking quotations of IT equipment requirement after getting asset requisition. Preparing comparative,
C.I.R and LPO and interacting with the approved vendor for IT procurement.
• Coordination with Etisalat and other vendor/ suppliers.

• Data center management, Dell 2950, 1950, 860 series Rack Server installation.
• Installation & configuration of Win2008-R2 and Win2003 Server, DNS, DHCP, ADS, WSUS server,
DFS, Applying Group Policies and Domain user management.
• Management, implementation and centralized Antivirus server (Symantec End Point Security).
• Office 365 migration from lotus notes server and Handling cloud base Microsoft office 365 portal.
• L1, L2, L3 level support to more than 300 users of Different Descon Business Domains related to
hardware, software, laptops, all network devices, remote support to users.
• Experience with local and remote offices providing end user management including Desktop, MAC, Laptop and
Printers, OS, drivers installation and hardware repairing, cable management,
• Configurations & troubleshooting of printers, copiers, fax machines, mobile devices, biometric, APC UPS, CCTV
Cameras and attendance monitoring and reporting.
• Securing the network using TMG Server synchronized with GFI Endpoint security.
• Administering & Registering IP addresses on Linux DHCP Server.
• Daily, weekly and monthly Data Backup of users shared drives on file server and upload on FTP Server.
• Procurement of IT Equipment/Accessories from vendors and logging into the ERP system.
• Configuring & Managing Bio-Metric MP 4800 Attendance machines.
• Handle and resolve help desk tickets.

• Installation and configuration of Active Directory Services.
• Installation, configuration and administration of Microsoft Windows 7/8/XP/2000, and 2003/2008 Server.
• Troubleshooting, resolving network connectivity, operating system and software related problems.
• Managing LAN environment over 700 Nodes with support of EIT support team.
• Managing/troubleshooting Users accounts, user-permissions and rights on corporate resources and Group policies.
• Support and management of blade and rack mounted servers – On-board System Administrator
• Antivirus software implementation -- Symantec Endpoint Protection
• Installation of Software packages.
• Troubleshooting DNS/DHCP issues on Windows 2003/2008.