As an IT Specialist, my responsibilities encompass providing comprehensive technical assistance to end-users across the organization. I am tasked with diagnosing and resolving a wide range of IT issues, including hardware and software problems, network connectivity issues, and system configurations. Whether through phone, email, or in-person support, I ensure prompt resolution of technical issues to minimize downtime and maintain productivity. Additionally, I manage user accounts, permissions, and assist in onboarding new employees by setting up workstations and providing necessary training. Regular system maintenance tasks such as software updates, backups, and security configurations fall under my purview, along with managing and maintaining IT equipment inventory. I am dedicated to documenting support activities, creating technical documentation, and adhering to IT policies and procedures. Collaboration with team members and effective communication with non-technical users are integral to my role, ensuring smooth operations and user satisfaction. Staying current with industry trends and advancements allows me to contribute effectively to the organization's IT strategy and security measures.

·         Delivered on-site IT and technical support for 300 staff.
·         Set up staff workstations with PCs, phones and laptops.
·         Upgraded and expanded network systems and their components.
·         Documented all server and network problems and other unusual events detail.
·         Kept up-to-date new developments computer and network vulnerabilities.
·         Troubleshot and maintained all networking devices and infrastructure across the enterprise including Switches, Routers and Firewalls.
·         Monitored system logs for all company computers to maximize uptime.
·         Designed and implemented networks collaboration with project engineers.