خلاصہ

Experienced Technical Recruiter with a demonstrated history of working in the Staffing & Recruiting
industry. Skilled in Analytical Skills, Operations Management, Communication, Customer Relationship
Management (CRM), and Quality Management. Strong human resources professional with a (MA)
focused in Political Economy from University of the Punjab, Lahore.

تجربہ

کمپنی کا لوگو
Technical Recruiter
ReachFirst
مارچ ۲۰۱۹ - موجودہ | Rawalpindi, Pakistan

•Carefully analyzing the requirements as per client needs.
•Post the jobs on job portals.
•Regularly providing feedback to the vendors.
•Maintaining good relations with vendors.
•Working on Contract, Contract to Hire and full-time positions.evelopment.

کمپنی کا لوگو
Technical Recruiter
Sublime wireless
ستمبر ۲۰۱۷ - فروری ۲۰۱۹ | Lahore, Pakistan

Establish the communication between the client and the consultants.
Coordinate the interviews for the client selected candidates and ensure the availability of the consultants
for the same.
Coach and prepare candidates for the client interview process.
Processing with the further proceedings if technical interview is through, like, negotiations, Fitment
Approval, follow ups with the candidates and vendors to ensure confirmed joining of Contractors.
Complete Recruitment Cycle, In-house, Out-House & Corporate Recruitment processes.
Use a variety of tools including, but not limited to, candidate referrals, ATS, LinkedIn, Monster for Boolean
strings, Sites and job boards in order to identify top talent.
Proficient with numerous Applicant Tracking Systems (ADP, SharePoint, Bullhorn and Office Automation
Systems Management, other proprietary databases).
VMS operating trained for various clients. Ericsson, AT&T, Sprint & Nokia etc.
End to End experience for recruiting RF Engineers, Construction Manager, Project Manager, Site
Acquisition Manager, Real Estate Manager, Technical Project Manager, Scrum Manager, Software
Engineer.
Negotiations to engage Candidate on company’s pay roll.
Follow-up with submitted candidates during the recruiting and interview feedback process.
Experience in client engagement/client management from either a retained executive search or
contingency search firm Vendor Management / RPO.

کمپنی کا لوگو
Team Lead, (BPO)
Systems Ltd
جنوری ۲۰۱۳ - اگست ۲۰۱۷ | Lahore, Pakistan

Maintained the inflow and out flow of the work volumes.
Direct interaction with the US clients regarding all the issues throughout the shift.
Managing a team of more than 20 people to achieve the daily targets and goals.
Operational management, managing the floor, adherence to schedule.
Proactively manage efficient team delivery and output within agreed service levels and business targets.
Ensure effective traffic management through adherence on the floor.
Achieving Strategic KPIs, every month including Fraud Prevention, Revenue maximization, Employee
engagement etc.
Promote a conductive working environment for all employees and ensure discipline on the floor.
Develop and ensure effective and efficient communication channels amongst his teams to achieve the
targeted RCM level.
Effectively manage business processes within the team, such as time and attendance and ACT reporting,
to ensure customer satisfaction and accurate flow of information to internal sources.
Resolve escalated inquiries and complaints, taking responsibility for the action required where necessary.
Conduct return to work interviews after absenteeism.
Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes
coaching sessions with team members

کمپنی کا لوگو
Sr. Human Resource Executive
NASHIA PACKAGES
نومبر ۲۰۱۱ - جنوری ۲۰۱۳ | Lahore, Pakistan

Responsible for overall recruiting and compliance under the supervision of HR Manager.

Duties:
• Posting job vacancies on job portals and newspapers.
• Screening resumes and scheduling shortlisted candidates for interviews.
• Implementation of HR policies and compliance.
• Checking all production goods in and then reporting mistakes or damaged items.
• Monitoring employee lateness and absences.
• Dealing with production team grievances and disciplinary procedures.
• Taking decisions within standard working procedures and methods.
• Filling in and then filing all documentation correctly and comprehensively.
• Reporting and recording deficiencies with in the plant.

کمپنی کا لوگو
Coordinator Multimedia & Broad Band
4) Pakistan Telecommunication Company Limited (PTCL)
مارچ ۲۰۰۸ - اکتوبر ۲۰۱۱ | Lahore, Pakistan

Worked under the direct supervision of the SEVP Broad Band Sales, SEVP Broad Band Planning and Development and SEVP Customer Service as Regional coordinator multimedia Broad Band.

Duties:
• Responsible for the rectification of Broad Band complaints, registered on complaints portal with coordination of Provisional Broad Band centers.
•. Responsible for Installation of new Broad Band and Land Line connections with in given TAT .
• Monitoring of regional customer service and complaints centers of Punjab.

کمپنی کا لوگو
Political Education specialist and trainer
National Council for Human Rights (NCHR)
مئی ۲۰۰۴ - دسمبر ۲۰۰۷ | Islamabad, Pakistan

Worked as a Political Education specialist and trainer in Social sector and got opportunity to work with many of the international and National NGO’s and Donor agencies like USAID, CIDA, DFIED, UNDP, WHO, Aurat Foundation.

Duties:
• To Train political workers about organization of a political party.
• Arranged and organized public trainings on development and strengthen of political parties.
• Worked with local government to educate the school and college students about political education.

تعلیم

University of the Punjab
ماسٹرز, ماسٹرز ان آرٹس, Masters Political Science and International Economics‎
international relations, current affairs, history of europe
درجہ A
2006
University of the Punjab
ماسٹرز, ماسٹرز ان آرٹس, MA in European History and International Relations‎
international relations, current affairs, history of europe
درجہ A
2003

پیشہ ورانہ مہارتیں

ابتدائی Branch Administration Skills
ابتدائی British Accents
ماہر Certified Service Representation
ماہر Certified Support Supervision
ابتدائی Client Aquisition
ابتدائی Client Followup
ماہر Client Service Tracker
ابتدائی Cluster Sales
ماہر Concept Based Teaching
ماہر Coordination & Planning
ابتدائی Corporate - Procurement / Administration Departmen
ابتدائی Corporate Finance Handling
ماہر CRM Command
ابتدائی Custom CRM
ابتدائی Customer Analysis
ماہر Customer Interaction Management (CIM)
ماہر Customer Service Certification (CBP) 
ابتدائی Development Development
ماہر eSupport
ابتدائی Event Marketing Strategies
ماہر Excellence Standard
ابتدائی Executive Presentation Skills
ابتدائی Export Development
ابتدائی Government Contract Negotiation
ماہر Handling Assignments
ابتدائی Hiring Team Building
ماہر IBM Knowledge-Centered Support (KCS)
ابتدائی Individuals / Consumers
ماہر Institute of Customer Service (ICS) standards
ابتدائی International Business Exposure
ابتدائی Lead in
ماہر Linux System
ابتدائی Live Demo
ابتدائی Multicultural Sensitivity Awareness
ابتدائی Out-licensing
ابتدائی Pricing Negotiation Skills
ماہر Production Quality Monitoring
ماہر Record Keeping
ابتدائی Relations Management Skills
ابتدائی Rep Development
ماہر RESTful APIs
ماہر Salesforce Administratorv
ماہر SCP Standards
ماہر Skype
ابتدائی Stitching Skills
ماہر Students Data Handling
ابتدائی Target Setting
ابتدائی Team Motivation
ابتدائی مبيعات القناة
ابتدائی مبيعات المشاركة

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی