·     Heading CSS( Customer Services Support) services to day and night market worldwide
·     Keeping all the data up to date in console.
·     Directing the team of international and local market in auto industry.
·     Daily feedback from sales agents on payment and recoveries.
·     Daily communication with shipping lines in japan for uninterrupted shipments to destinations.
·     Weekly meeting with management & sales team of all regions on recoveries and customer issues.
·     Plays major role starting from invoicing, recoveries, shipment, issuance of BL’S, surrendering BL’S and taking care of documentations of customer via courier services.
·     Providing Live chat support to customers
·     Training new sale staff

 

. Serving CSD services to Jamaica, Trinidad, Guyana, Suriname, Bahamas, England,     New Zealand, Chile, Fiji, and Samoa & Tonga.
· Handling shipments, Invoicing for all above countries.
· Daily feedback from sales agents on payment recoveries of above destinations
· Daily communication with shipping lines in japan for uninterrupted shipments to above destinations
· Weekly meeting with management & sales team of all regions on recoveries and customer issues.
· Plays major role starting from invoicing, recoveries, shipment, issuance of BL’S, surrendering BL’S and taking care of documentations of customer via courier services.
· Providing Live chat support for above mentioned countries · Leading ERP Upgradation as per Management requirement
. Taking updated freight for all shipping lines for updatedfreights and doing all the documentation required.

Working one on one with students seeking assistance in a multiple of learning areas.
Help struggling students in different courses from the base to their good grades.
Achieved 100% client satisfaction while scheduling and teaching independently.
Enhanced lessons through integration of innovative educational technology (i.e. Google drive, google calendar, iPad).
Identified the needs of learner and if necessary adapted course content and delivery style to meet their needs.
Assisted with homework and class assignments.
Communicated with parents about students’ progress.
All the subject covered for elementary students.
Business Studies, Economics, Language learning course for college students.

Forward information by receiving and distributing communications; collection and mailing correspondence; copying information.
Maintain supplies by checking stock to determine inventory levels; anticipating requirements; placing and expending orders; verifying receipts; stocking items; delivering supplies to work station.
Maintain equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter funds.
Maintain office schedule by picking-up and delivering items using automobile.
Serve customers by backing-up receptionist; answering questions; forwarding massages; confirming customer’s orders; keep customer informed of order status.
Update job knowledge by participating in educational opportunities.
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment.

Assist with negotiations for space contract and book event space, arrange food and beverages, order supplies and audiovisual equipment, make travel arrangements, order event signs, and ensure appropriate décor (floral, linens, color scheme, etc.) to meet the quality expectations of the alumni association.
Aggressively gather information on each project to achieve quality event productions.
Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
Create and revised room layout for each event.
Propose new ideas to improve the event planning and implementation process.
Serve as liaison with vendors on event related matters.
Assist with managing on-site production and clean-up for events as necessary.
Assist with managing on-site production and clean-up for events as necessary.
Close out all events as required.

Provide platinum services to small and medium Enterprises, High profile Individual and Personalities and club tag accounts.
Carry out sales of new postpaid connections and BlackBerry handsets.
Maintain record for new sales.
Manage and retain assigned SMEs/Individual Accounts.
Train new joining.
Solve technical and billing queries of customers.
Monitor accounts for outstanding invoices and follow up for timely payments.
Document all necessary entries in relevant system (CRM etc.).
Promote new products and services to corporate customers.
Maintain good relations and ensure they have no service or blackberry related issues.
Provide back end support to assigned team.
Act as back-up for Corporate Account Managers when they are on leave.

Dealing with clients (Individual & Corporate) provide information about CyberNet services.
Making & dealing with Individual and corporate accounts.
Transferring accounts to different packages.
Solving technical and billing quires of customers.
Reconciliation payment in cash, credit card, and cheques with the payments record on daily basis.
Implement marketing strategy to promote sales.
Train new Customer Care Executive.
Neatness of the branch and stationary.
Maintain branch schedule / attendance of the executives in the branch.
Answering customers email and providing them proper solution.
Reconciliation Bank statement with the payment receipt.
Providing 100% satisfaction to the customers.