I am a dynamic and versatile professional with more than 10 years of experience in Administration, Customer Services/ Care Operations, Support Services, HR Assistance & Sales with emphasis on, Facilities Management, Real Estate, Bank & Education Sectors
I was associated with FAYSAL BANK LIMITED, EMAAR PAKISTAN, ABN AMRO BANK, & PRESTON UNIVERSITY for more than 08 years & groomed myself in the professional arena of administration/ sales, customer services, banking operations, office management & real estate business processes.
Possess good interpersonal skills, ready to work within teams and a strong ability to work well under pressure and managing stress.
Confident, Skilful, team player, proactive decision maker, capable of using own initiative and setting achieving goals.
• Administer day to day activities.
• Provide administrative support as necessary, including composing and editing all correspondence and Bid specific correspondence, Proposal documents & Commercial letters
• Monitor and report on overall progress of tender programmes against the plans
• Production of the periodic RFP progress reports as required by the management
• Maintain department stationary to meet all deadlines as stipulated in the RFP’s
• Maintain correspondence register relating to incoming & outgoing correspondence with regards RFP, RFQ etc.
• Maintain the document control register related to bids & contracts (Legal)
• Manage the electronic and hard copy filling of Contracts
• Maintain receipt transmittal register
• Create PR through Maximo & follow-up for PO
• Coordination with bidding team & prepare proposals/ quotations for clients
• Adherence to all current company procedures and the ISO system
• Scheduling of induction & orientation training programs for all the new joiners
• Process employee ID & medical card forms for all the new joiners
• Daily coordination with Site Supervisors to update the attendance & leave record
• Prepare staff overtime/ allowance on monthly basis
• Coordination with suppliers & vendors to get the best rates quotations
• Close coordination with HC for processing leave application, medical claim forms of the employees
• Prepare monthly revenue/ billing and invoicing report
• Update fortnightly contract’s expiry record & renewal
• Establish and maintain an efficient filing system to ensure the banking compliance as well as for record keeping
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spread sheet, database, and/or presentation software.
• Oversee and monitor staff attendance register; ensure that it is properly used
• Understanding the customer needs, processing and approving the Term Deposit requests making sure that enough liquid cash is available to furnish customer request in case of withdrawal
• Proactively managing transfer of inter-bank and corporate customer funds on daily basis amounting up to 10m PKR
• Taking immediate action in case of any fraudulent activity in relation to monetary funds and alerting other financial institutions
• Perform any other task assigned by the supervisor
• Meeting deadlines and handling all operations in absence of branch manager
• Assessing the credibility of the customer by analysing credit rating reports and making sure that potential client is low risk
• Keeping the proper record of outgoing & incoming postal mails
• Producing MIS report on fortnightly/monthly basis of Cheque Books/ATM Cards/Lockers for banking records to make sure that system records match with the physical quantity
• Providing HR assistance to the manger for hiring new employees/ responsible for the orientation & training of the team
• Analysing for exchange rates and planning foreign remittances making sure that bank does not suffer FX loss
• Ensuring the accurate and timely processing and delivering of all certificates, account information, quarterly reports to corporate clients
• Validating purchase orders on behalf of the branch ensuring availability of stationery at all times
• Ensuring compliance with security and safety policies and procedures within the branch opening procedures, camera surveillance and maintenance, video monitoring, robbery and fire drill procedures