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خلاصہ
A Banker, having more than 10 years’ professional experience that provides top-notch service, sets high standards, and exceeds expectations. Target-focused performer who is committed to qualify in every task – from personal interaction with co workers and users to high level of service provided to company/customer. A Valued contributor who performs confidently and effectively under pressure and thrives on challenge. Excellent communicator and good listener. Enthusiastic learner who quickly grasps concepts and technical skills.
پراجیکٹس
تجربہ
BRANCH OPERATIONS MANAGER
Ensure compliance with Bank/SBP Regulations regarding all Cash Department activities being carried out at the branch i.e. Cash Withdrawals/Deposits, Remittances, Clearing, Cheque Books, Stop Payments etc
Establish and maintain a sound operational framework, with special focus on facilitating customer transactions within minimum Turn Around Time, and meeting regulatory requirements in all transactions.
Effectively leverage competencies of staff to obtain a high level of customer service and regulatory compliance.
Effectively supervise all transactions falling within the proscribed supervision limit assigned by the management.
Provide all necessary documentation and support to Audit & Compliance teams of the Bank/SBP, and ensure proper execution of Branch’s Audit/Compliance Review.
Supervise and ensure rectification of all Audit & Compliance observations/exceptions within stipulated timelines.
Ensure proper maintenance of branch liquidity levels, vault limits, and cash insurance.
Maintain a strong monitoring framework regarding all transactions in order to avoid fraud/forgery incidents, and execution of suspicious transactions.
Remain updated with any revisions in Bank/SBP Regulations through regular review of circulars/notifications. Ensure implementation of any new Bank/SBP Regulations within the Branch.
To review and sign-off on all periodic reports/registers pertaining to the Counter Services.
To provide sound and professional support to branch customers, and resolve customer complaints/queries within minimum Turn Around Time.
Ensure that all security protocols pertaining to the Branch’s Vault/Cash Transport/ATM Cabin/Branch premises are active at all times, and in compliance of Bank/SBP regulations regarding security measures.
COUNTER SERVICES MANAGER
Ensure compliance with Bank/SBP Regulations regarding all Cash Department activities being carried out at the branch i.e. Cash Withdrawals/Deposits, Remittances, Clearing, Cheque Books, Stop Payments etc
Establish and maintain a sound operational framework, with special focus on facilitating customer transactions within minimum Turn Around Time, and meeting regulatory requirements in all transactions.
Effectively leverage competencies of staff to obtain a high level of customer service and regulatory compliance.
Effectively supervise all transactions falling within the proscribed supervision limit assigned by the management.
Provide all necessary documentation and support to Audit & Compliance teams of the Bank/SBP, and ensure proper execution of Branch’s Audit/Compliance Review.
Supervise and ensure rectification of all Audit & Compliance observations/exceptions within stipulated timelines.
Ensure proper maintenance of branch liquidity levels, vault limits, and cash insurance.
Maintain a strong monitoring framework regarding all transactions in order to avoid fraud/forgery incidents, and execution of suspicious transactions.
Remain updated with any revisions in Bank/SBP Regulations through regular review of circulars/notifications. Ensure implementation of any new Bank/SBP Regulations within the Branch.
To review and sign-off on all periodic reports/registers pertaining to the Counter Services.
To provide sound and professional support to branch customers, and resolve customer complaints/queries within minimum Turn Around Time.
Ensure that all security protocols pertaining to the Branch’s Vault/Cash Transport/ATM Cabin/Branch premises are active at all times, and in compliance of Bank/SBP regulations regarding security measures.
Operation Officer
• Cash handling on daily basis.
• Monthly Balancing of the Suspense accounts and respective G.L
• Follow SBP Prudential & Other regulation – Operation Manual’s Service Standards.
• Supervision of Cash, Clearing and Remittance Departments
• Maintain High Level of Morale of working among Branch Staff
• Checking of Vouchers on daily basis
• Handle all ATM issues.
• Replenish Cash in ATM and Deals with ATM Balancing.
• Deals with ATM overage and shortage
• Customer inquires
• Checking all departmental registers
• To Prepare and maintain the Vendor Payments
• Prepare the record of sale and purchase of goods
• Checking the reinstatement of test packages.
• Conduct Mechanical Completion walk down of completed systems
