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خلاصہ
I have hands-on experience in the ITIL services, coupled with IT infrastructure, service management, process improvement, quality assurance and process definition.
Throughout my career as a Service Desk Supervisor, I have built a solid track record of applying effective project management methodologies within technical environments. I am a technically-sound and business savvy management professional with a pioneering career reflecting strong leadership qualities coupled with enormous experience and exposure in IT service management. To achieve results, I leverage a balanced focus on advanced development tools and processes contributing to the design and rollout of cutting-edge software applications.
I am enthusiastic about partnering with a sustainable and future-facing organization requiring my level of skills and long-term dedication. As an innovative and insightful engineer with additional experience in application development, software testing/coding, and technical project coordination-I welcome our connection!
Please feel free to contact me at naveed.malik14@gmail.com with any thoughts, comments, or questions about my work-I am always interested in making new professional acquaintances.
پراجیکٹس
تجربہ
Freelancer
Working as freelancer on UPWORK, FIVERR and other freelancing platforms to offer my services in following areas:
Virtual Assistant to offer my services for Tier 1 technical support to respond to emails for timely resolution of customer issues.
Offering my service to prepare business case, project plans and implementation plans for successful delivery of new projects.
Offering Tier 2 technical support for MS Windows, MS Office, Software’s and applications.
Offering my services to write articles, blogs and contents related to IT.
Offering services to write SOPs and processes for Incident Management, Change Management etc.
5. Offering my services to write articles, blogs and contents related to IT.
Offering services to write SOPs and processes for Incident Management, Change Management etc.
ICT Service Desk Manager (Asia)
Utilized acute engineering knowledge to accomplish project of designing and implementation of ITIL compliant Global Service Desk to support users in 49 countries, also deployed Cyber Security and arranged training sessions for users.
Key Accomplishments:
Exercised hands-on approach and effective controls to complete project of domain migration of 300 users of Islamic Relief Pakistan as well as project of migration of 300 email accounts on cloud.
Developed business cases, project proposals and plans for many projects based on PRINCE2 methodology; defined all standard operating procedures (SOPs); also coordinated with team in UK office for divine customer support.
Instrumental team leader, mentor, and strategist in charge of cross-functional team to support internal customers and liaise with team members in different regions and contributed in successful completion of different projects.
Rendered keen eye for details to perform periodic data analysis for technical reports submitted to management for review and decision making, also provided end user trainings and refresher session.
Served as a resource in all efforts to formulate budget for country office and participated in budget preparation.
Management Executive
Integral part of cross-functional team for installation, test run and go live of LAN as well as implementation of ERP (SAP).
Key Accomplishments:
Rendered expert services and contributed positively to the team efforts to manage fleet of over 200 vehicles in SAP.
Held bottom-line accountability for leading the System administration including PDC, BDC and Kaspersky servers.
Researched numerous verticals for technical evaluations and budget preparation for Purchasing of new Hardware.
Harnessed in-depth knowledge and technical skills complimentary for SLA and service desk management.
