- Provide excellent services through phone to IT users for basic end user related hardwares and softwares, desktop related LAN network systems.
- Configuration and resetting the network access accounts whenever required.
- Installation of new hardwares and softwares.
- Processing softwares and hardwares by coordinating user setups, installations and upgrades.
- Provide training to end users.
- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, servers, network equipment, voice and video hardware and mobile devices
- Perform incident resolution or, when required, escalate to the appropriate group
- Interact with global IT teams to track and prioritize incidents and tasks in the ticket queues.
- Execute software installation and deployment to computing systems.
- Execute asset change tasks and reflect such changes in appropriate databases.
- Ensure security and policy compliance while performing technical tasks.
- Create and update knowledgebase articles to ensure quality documentation exists for the support process.
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
- Contribute to projects as needed and as coordinated by the assigned project manager.
- Significant flexibility to perform off-hours activities, both on site and remotely.
- Create accurate documentation for all customer interactions in Incident Management System.

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-Configuration of internet in Different Mobile phones through call.
-Rectifying the Internet errors occur in different mobile operating Systems.
-Handling complaints & Escalation Regarding Configuration.