خلاصہ

Sales and business management operations. (Assistant Manager BO) (DEC 2021 to up till now)
• Ensure to maintain KPI’s i.e. MTTR, MTTP, CHI, team management, team engagement & revenue targets.
• Co-ordinate with agencies to protect and safeguard PTCL Network during development activities.
• Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
• Maintain line stability of exchanges using tools like Motive & identify weak areas.
• Execute Rehabilitation projects as per Quality Assurance Standards.
• Ensure GIS Mapping, workforce mapping & subscribers mapping at DC and DP Level.
• Ensure security and safety of Team, Hand holes, PVC ducts and cables.
• Monitor TOS Retention activities for better financial results.
• Daily, weekly, and monthly reporting with the customer experience and other teams
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business.
• Developing analytic, strategic, and technical resources to meet client expectations and ensure satisfaction

تجربہ

کمپنی کا لوگو
Executive BO
Pakistan Telecommunication Company Limited (PTCL)
دسمبر ۲۰۲۱ - موجودہ | Kasur, Pakistan


Ensure to maintain KPI’s i.e. MTTR, MTTP, CHI, team management, team engagement & revenue targets.
Co-ordinate with agencies to protect and safeguard PTCL Network during development activities.
Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
Maintain line stability of exchanges using tools like Motive & identify weak areas.
Execute Rehabilitation projects as per Quality Assurance Standards.
Ensure GIS Mapping, workforce mapping & subscribers mapping at DC and DP Level.
Ensure security and safety of Team, Hand holes, PVC ducts and cables.

·       Monitor TOS Retention activities for better financial results.

Daily, weekly, and monthly reporting with the customer experience and other teams
Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the                business.

Developing analytic, strategic, and technical resources to meet client expectations and ensure satisfaction

کمپنی کا لوگو
Assistant Manager Business Operation
Pakistan Telecommunication Company Limited (PTCL)
دسمبر ۲۰۲۱ - موجودہ | Kasur, Pakistan

Sales and business management operations. (Assistant Manager BO)     (Dec 2021 to up till now)

Ensure to maintain KPI’s i.e. MTTR, MTTP, CHI, team management, team engagement & revenue targets.
Co-ordinate with agencies to protect and safeguard PTCL Network during development activities.
Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
Maintain line stability of exchanges using tools like Motive & identify weak areas.
Execute Rehabilitation projects as per Quality Assurance Standards.
Ensure GIS Mapping, workforce mapping & subscribers mapping at DC and DP Level.
Ensure security and safety of Team, Hand holes, PVC ducts and cables.

·       Monitor TOS Retention activities for better financial results.

Daily, weekly, and monthly reporting with the customer experience and other teams
Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the                business.
Developing analytic, strategic, and technical resources to meet client expectations and ensure satisfaction.

کمپنی کا لوگو
CPE Isntaller/Network Tech
Pakistan Telecommunication Company Limited (PTCL)
اکتوبر ۲۰۰۹ - نومبر ۲۰۲۱ | Kasur, Pakistan

Sr. Customer Premises Associate                 (2019 - NOV 2021)
· Configuration of ADSL/VDSL ports using NetNumen U31 tool.
· LAN and WAN Troubleshooting.
· IP based routing and troubleshooting.
· CCTV/IP Camera Installation and fault clearance.  
· Proving remote assistance to internal and external customers.
CRM Operator                                                                                                                            (2014 - 2019)
· Coordination with field staff and providing them technical support.
· Making new customer accounts in CRM.
· Selected for GPON training among staff of 20 CPEIs.
· Complaint handling and dealing all sort of users issues.
Customer Premises Equipment Installer                                                                      (2009 - 2014)
· Installation and troubleshooting of modems for new broadband & IPTV customers.
· Completing sale and retention targets.
· Fault identification and rectification of OSP network.
· VPN Configuration and deployment.

کمپنی کا لوگو
NETWORK TECHNICIAN
اکتوبر ۲۰۰۹ - اکتوبر ۲۰۱۴ | Kasur, Pakistan

تعلیم

نیٹ ورکنگ, CCNA + RHSC‎
درجہ A
2015
Corvit Training Center
سرٹیفیکیشن, ‎
Networking
مکمل
2015
Virtual University of Pakistan
بیچلرز, Bachelors of Computer Science/IT, Bachelors‎
CGPA 2.5/4
2014
Lahore poli technique institute
ڈپلوما, diploma of associate E g‎
Electrical
مکمل
2009
Punjab Board of Technical Education (PBTE)
انٹرمیڈیٹ / اے لیول, , Intermediate‎
فی صد 71%
2009
Lahore Board
میٹرک / او لیول, سائنس, Matriculation‎
فی صد 68%
2006
, Middle‎
ڈویژن Third
2004

پیشہ ورانہ مہارتیں

ماہر Client Followup
ماہر Coordination Skillss
ماہر End to End Sales
متوسط Fluent in English
متوسط Lead in
متوسط Out-licensing
ماہر Problem Analysis Skills
ماہر Scale Management
ماہر Team Coordination
ماہر Use of Medical Equipment
ابتدائی محادثة المبيعات
متوسط Workforce Management
ماہر المبيعات الاستراتيجية
ماہر استراتيجيات مبيعات الحسابات
ماہر تحليل نمو المبيعات

زبانیں

ماہر اردو
متوسط انگریزی

Khurram آپکے جاننے والے

Sajjad Ali
Swiftstart
Rizwan Ghafoor
PTCL Group