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Hardware and Software repairing of all modern branded smartphones including Apple’s iPhone and iPad, HTC, Samsung, Blackberry and Nokia and support customer on iOS, Windows, Android OS, Bada OS, Macintosh OS

Worked as Samsung Mobile After sales service engineer
Carry out all repair procedures in line with Quality and Environmental guidelines
Examine symptom of unit for repair and observe operation
Document all work done and report on GSPN.
Claim Warranty to Samsung HHP and maintain documents.
Claim DAP and DOA to HHP.

Work as hand to hand Service Engineer in Customer Care center located in Star City Mall Karachi [Hardware rework][SW troubleshoot]

Examine symptom of all kind of mobile phone and smartphone unit for repair and observe operation.
Worked on L1,L2 and L3 in Nokia and Samsung devices.
Re-install operating systems through official and 3rd party software to check problem still recurs.
Conduct prescribed diagnostics and document results
conduct further troubleshooting of parts with electronic hand tools and throughthe product Service Manual.
Report on progress of troubleshooting and attach initial cost estimations for Non Warranty units.
Observe regular work timetables to attain optimum work productivity.