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خلاصہ
A Dynamic Professional with Expertise in External Relations and Customer Service
With over three years of experience across industries such as banking, academia, and HR operations, I bring a wealth of expertise in stakeholder engagement, event coordination, and financial assistance. Recently, I successfully completed my role as the External Relations & Financial Assistant at SZABIST Gharo Campus, where I managed MoU agreements, facilitated strategic partnerships, and organized impactful events that strengthened collaboration between the institution and its stakeholders.
During my tenure at Habib Bank Limited, I developed strong skills in customer service, compliance, and digital transformation through roles like Channel Migration Officer and Floor Manager, ensuring excellence in customer experience and operational efficiency.
An MBA in Human Resources from SZABIST and a BBA from Iqra University support my professional expertise. My core strengths include advanced proficiency in MS Office, data management, and exceptional interpersonal communication, making me adept at building meaningful connections and delivering results in dynamic environments.
I am now looking forward to exploring new opportunities where I can contribute my skills and drive impact collaborations. Let’s connect!
پراجیکٹس
تجربہ
External Relations & Financial Assistant Officer
Making all types of arrangements for organizing events for signing of MoU/MoA/membershipDisseminating signed MoU’s/MoA’s to all the SZABIST campuses and Karachi campus Head of Departments/Deans/VP’s and PresidentParticipating in meetings organized by External Stake HoldersActing as Liaison between SZABIST and External StakeholdersMaintaining cordial relations with external stakeholders.Preparing and maintain all the files pertaining to ERFA DepartmentAssisting the in arranging events, seminars for external stakeholders or any appropriate activity that are for the interests of the institute.
Customer Service Officer
Opening accounts and uploading data on to the system as per client profile, compliance regulations, policies and guidelines.Coordinated with operation manager to ensure uninterrupted service to customers, maintaining high service quality & customer experience scores.Worked directly with departments, clients, management to achieve results.Coordinated with relationship managers on regular basis to ensure smooth flow of service.Ensuring compliance with local controls and policies.Managed remittance transactions, ensuring accuracy, compliance, and timely processing.
Floor Manager
Offer excellent customer service to existing and new clients.Maintaining high service quality and ensuring uninterrupted service to customers. Forward quality referrals to Relationship Managers and Branch managers for cross sell. Ensure compliance and adherence with local controls and policies.
Channel Migration
Responsible to divert customers to use digital channels such as mobile app and website for banking needs.Switching cash counter customers to ATM/CDM; preparation of performance reports.
International Sales Executive
Contributed to global business growth through strategic auto-trading solutions at TRD Pvt Ltd. Managed international client relationships, negotiated competitive deals, and streamlined logistics to deliver high-quality automotive products worldwide. Unfortunately, due to significant financial losses, the company permanently closed and its Karachi branch, and experience letters were not issued to employees. Despite this, the role provided valuable experience in the dynamic auto-trading industry and enhanced my professional skill set.
Internship
Gained hands-on experience in the HR recruitment process at HR Era Consulting Services. Assisted in sourcing and screening candidates, coordinating interviews, and maintaining talent pipelines. Supported end-to-end recruitment efforts, ensuring alignment with organizational needs while enhancing my understanding of effective hiring strategies. This role strengthened my skills in candidate evaluation and process management within a professional HR environment.
