Sales and Customers Supportn Worked as a CSR with Fiber Lynx from 1st June 2006 till 31st Dec 2007n The project was Canadian based. My role of job was to calling to customers and marketing for long distance services.n And also handling complaints from the customers after getting our services.nn Worked as CSR with Startech communication from 1st April2008 till 15th June2008.n The project was Canadian based and was for Duct Cleaning. n My role of job was calling to customers and convincing them for the services.nn Worked with Salaar technologies as TCSR for Inbound Project from 16th June 2008 till 2nd feb 2009.n The company was Canadian and there were different kind of services like Long distance calling, providing toll free numbers, VPBX etcn My role of job was to attend the calls of customers and handling customers chats. And also responding their emails. nn Worked with MRN Pakistan (PVT) ltd as TCSR for Inbound Project from 1st March 2009 till August 2009n The company was Canadian and there were different kind of services like Long distance calling, providing toll free numbers, VPBX etcn My role of job was to attend the calls of customers and handling customers chats. And also responding their emails. nn Worked with AMPM Groups (Pvt) Ltd as EMR Specialists/Medical Billing provider from 1st of Jan 2012 till 31st June 2012.n In this company there were US doctors and I was working for them as a biller dealing with patients insurances.n And scheduling patients and maintaining their records.
I worked as TCSR for inbound project. The company was Canadian based. My job was primarily customer-focused.
Responsibilities:
• Customer service and sales
• Answering customer’s calls for VPBX, TOLL FREE services and answering them by emails on daily basis.
• Chat handling of customers from all over the world
• Project managing
• Organizing and overseeing weekly team meetings