Establish trade contracts, such as Letter of Credit (LC), & Documents against Payment (DP Contract), with international suppliers through commercial banks.
Import monthly orders through letter of credit (LC), DP Contract, such as automobile parts, chemicals, Plastic material, and steel sheet metals from our international suppliers
Get quotation, Performa invoices, negotiate rates, & maintain cost effectives activities.
follow-ups with International suppliers regarding goods shipment schedule, & shipping documents such as bills of lading, invoice, packing list, certificates of origin, and other necessary documents.
Arrange and Negotiate with freight forwarders for FOB shipments by sea or air.
Finalization of Shipment Terms (FOB, Ex-Work or C&F), establish strong coordination, & maintain healthy business relationship with Foreign Supplier.
Track consignments by sea and air through the websites of relevant shipping lines.
 Follow up with commercial banks, and the finance department to ensure timely arrangement of Letter of credit, and shipping documents for custom clearance.
Prepare documents/bills for disbursement to international suppliers in case of Open Account (TT Remittance), and submit to finance department.
To handle and resolve complaints, and discrepancies in Letter of credit (LC) of international suppliers by coordinating with the relevant Bank, & departments,
Calculate total Landed Cost of imported goods and get management approval for remittance to suppliers (in case of small orders)
Prepare and update an inventory (FIFO method) of received, and consumed goods for planning of future orders as per monthly production plan.
Prepare LCs Balance sheet in the system and record the payment history.

Greet customers, inquirers and answer their queries received through incoming calls, and SMS, regarding product info, Booking order status, and other customer services.
Register and forward complaints, inquiries, and letters to the concerned department for early resolution of complaints and inquiries.
Check and reply to daily emails and forward to the concerned person, Area office, and designated department for timely resolution of complaints
Update Customers Complaints & Queries status in an Excel Sheet and in CRM.
Prepare drafts for approval for replying to Letters, emails, Legal Notices, and other correspondence.
Post Service Follow-ups (PSF) with customers regarding satisfaction on closed complaints.
Follow-ups & Co-ordination with the concerned person, Departments, and dealers for repeated/unresolved complaints.
Record keeping of complaints, important corresponding and legal documents in system (CRM) for audit. (Soft/Hard copy)
Establish office procedures (5S and Kaizen) and maintain the smoothness of complaint resolution activities.
Arrange and schedule Weekly Meetings Online (On Microsoft teams) or physical with concerned persons, departments, and regional offices regarding the early resolution of complaints and inquiries.
Record and update the minutes of meetings, after physical/Online meetings (On Microsoft teams) with concern Region, Department, and persons.
Compile daily complaints data, query statistics, and prepare weekly/monthly reports.
Order office stationery, distribute in the department and maintain inventory.
Supervise and Provide training to new/old office staff regarding Office procedures and software. (CRM, and ERP)