Provide technical support IT hardware & network on user end and via phone & remote.
Installation & support multi-factor authentication Application ping id integrate on user Profile.
Provide Support Xerox centralized print service works as a key device contact like printer management.
Coordination with vendors regarding parts and warranty issues printer toners and IT Accessories 
Installation of users Desktop/Laptop operating system, networks printers and scanners  
Provide Remote and On-site Support of software and hardware & Network
Monitor user service request and incident via ServiceNow ticket portal.
Pro-actively support and manage of user accessories request as per the SLA. 
Perform inventory Audit weekly and month basis.
Perform meeting Rooms audit on the monthly basis also deployed equipment as well.
Create profile new user and existing user.
Re-image laptop and desktop for new hired user and configuration as well 
Diagnose hardware & software problems & replace defective components. 
To install & support local printer, network printer (HP, Xerox) also shared & join on local area network users 
Analyse hardware, network equipment performance record in order to determine the update need for repair or replacement. 
Effective coordination and problem-solving skills.
Support user for password queries like locked and expired password and password reset request as a delegate for this role apart from Active directory. 
Install & support VPN Pulse Secure connection for the intranet access.
Installation & Support SAP and its troubleshooting regarding access logon issues. 

• Provide technical support IT hardware & network.
• Installation of users Desktop/Laptop operating system, networks printers and scanners
• Installation & Support of Microsoft Windows 7,8,8.1 & 10
• To set up users PC & fix faulty system equipment, servicing of printers & other office IT equipment.
• Provide Support to join Domain with Client Pc.
• Provide support & monitor on the Local Area Network (LAN) including routers, switches, Internet access.
• Provide Support preventive maintenance of laptop/desktop system.
• Perform data backup of operation system of users & Servers as per assign task.
• Diagnose hardware & software problems, & replace defective components.
• To install & support local printer, network printer (HP, Konica) also shared & join on local area network users
• Analyze hardware, network equipment performance record in order to determine the update need for repair or replacement.
• Effective coordination and problem-solving skills
• Support Active Directory for create/remove/password reset for users also adding different dept. groups.
• Join with Domain Controller to user end
• Install Microsoft Office 2016 and configure Email also demo to back up User's data in Cloud
• Install & support connect demo for VPN connection
• Installation & Support SAP Level 1, 2 for User end.
• Provide Support Unified Communication Video conferencing Polycom Meeting.
• Provide support Skype for Business.

Working as an “IT Officer” (IT Help Desk/Desktop Support/ CCTV Surveillances /ISP and Vendor Coordination) in Leisure Leagues (https://www.leisureleagues.pk/) from Feb’ 2017 to Date’ 2017.
• Managing information technology and computer systems.
• Operating Content management System Website.
• Planning, organizing, control and evaluate IT and electronic data operations.
• Designing, developing, implementing and coordinating systems, policies and procedures.
• Ensuring security of data, network access and backup systems.
• Acting in alignment with user needs and system functionality to contribute to organizational policy.
• Installation & Support of Windows XP, 7, 8 operation & Local & Network Printers
• Identifying problematic areas and implementing strategic solutions in time.
• Auditing systems and assessing their outcomes.
• Preserving assets, information security and control structures.
• Installation and configuration of TCP/IP & DHCP
• Overseeing and managing a company's information technology projects.

•Provide technical supporting IT hardware &network troubleshooting.
•Provide support & monitor on the Local Area Network (LAN) including routers, switches, Internet access.
•Provide support, installation of Windows operating system XP, Seven7, Ten10.
•Provide preventive maintenance of laptop/desktop system.
•Provide & support of computer system troubleshooting of hardware, software networking issue, and provide resolution on time.
•Perform data backup and disaster recovery of operation system of users.
•Diagnose hardware and software problems, & replace defective components.
•Install, configure, update and test of computer’s operating system, hardware, software & network
•To install local printer, network printer shared and join on local area network to the user’s end
•Analyze hardware, network equipment performance record in order to determine the update need for repair or replacement.