خلاصہ

As a Customer Service Representative at Mindbridge, I used to act on behalf of your company, answering questions, providing product or service information, and handling any complaints or positive feedback.

As a Team Lead (customer service) at Abacus I develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. This is a US based International project.

It was my regular experience to communicate with international clients, which gave me an experience of good listening and speaking skills as well as writing.

I am available for an interview. Please do not hesitate to get in touch on 0308-7000028 or if you require any further information.

تجربہ

کمپنی کا لوگو
Customer Service Representative (US Campaign)
Abacus Consulting
ستمبر ۲۰۲۰ - جولائی ۲۰۲۳ | Lahore, Pakistan

As a Customer Service Representative, I provided exceptional support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. I consistently maintained a positive and professional demeanor, actively listening to customers' needs and delivering personalized solutions to exceed their expectations. My strong communication and problem-solving skills enabled me to foster lasting relationships and contribute to the company's success.

کمپنی کا لوگو
Customer Service Representative (UK Campaign) Uber Eats
Mindbridge Pvt. Ltd.
اگست ۲۰۱۷ - اگست ۲۰۲۰ | Lahore, Pakistan

During my tenure as a Customer Service Representative, I served as the first point of contact for customers, effectively handling a diverse range of inquiries via various communication channels. I expertly navigated complex situations with empathy and patience, striving to provide timely and accurate resolutions to ensure the highest level of customer satisfaction. My dedication to delivering exceptional service contributed to the company's positive reputation and resulted in increased customer loyalty.

تعلیم

Bahauddin Zakariya University
بیچلرز, بیچلرز ان آرٹس, graduation‎
Arts
درجہ A
2013

پیشہ ورانہ مہارتیں

ماہر BPO Supervision Skills
ماہر Call Center Management
ماہر Call Controls
ماہر Call Handing
ماہر Call Headlining
ماہر Chat Support Skills
ماہر Chatting
ماہر Clinet Contact
ابتدائی Closing Skills
ماہر Commitment to Customer Service
ماہر Communcation Skills
ماہر Customer Acquisition Skills
ماہر Customer Care Representation
ماہر Customer Relationship Management
ماہر Customer Service Skills
ماہر Customer Support
ابتدائی Dispatch Skills
ماہر Email Writing
ماہر English Grammar
ماہر Fast Typining Speed
ماہر Fluent in English
ماہر Live Chat
ماہر LiveChat
ماہر Marketing Skill
ماہر Negotiation Skills
ماہر Record Keeping
ابتدائی Sales
ماہر Security Principles
ابتدائی Telemarketing Skills
ماہر Typing Skilss
ماہر Typing Speed
ماہر Vocabulary Command

زبانیں

ماہر انگریزی