Network Team-
Planning, Implementing Firewall updates, policies updates. Finding vulnerability and making project plan to patch it.
Cloud Team
Setting up SharePoint Site for Clients, Migration to Office 365 and implementation of on demand Cloud Technologies.

Resource Management
Servers and Firewall patching using best practices and providing policy and procedure changes when required. 

Hiring and Evaluation Team
MSP Products evaluations.
Implementation of information barrier across multiple tenant.

Worked and working for Dedicated Clients listed below

Chicago Commons Association-
Worked 6 months as remote support Engineer for Chicago commons Association. 
Provided user desktop and network support for 7 locations. Configured and updated Service desk cloud. 
Managed Voice, Servers(AD, App servers), Hybrid Office 365 environment.
Managed Network (Firewalls) and updated policies and Firmware.
Successfully completed Windows 10 update project for all seven locations. 
Implemented MFA, One drive for users

Envision Unlimited-
Working as Senior remote support Engineer. 
Providing desktop and network support for 70+ locations. 
Implemented users on boarding and off boarding policies. New Joinee Training documents.  
Configured and updated Service desk configuration, Policies and reports. 
Managing Voice( PBX, VBE), Servers(AD, App Servers), Hybrid Office 365 environment.
Managing Network (Firewalls), ATA Devices, updating policies and Firmware as required. 
Successfully completed VmWare Off boarding project and implemented Office 365 apps.
Successfully completed Citrix Off boarding to minimize Annual IT costs  
Worked on SharePoint migration and OneDrive. 
Worked on Microsoft Remote Apps setup.  
Implemented MFA
Providing Teams and SharePoint training for new and existing programs.
Deployed Symantec endpoint security
Offborded Esxi server to implement Hyper-v solution

Digital Marketing strategies
SMM
Wordpress
Woo-Commerce
Site Planning
Content Management
Customer Support Advisor

I was responsible for

Network Administration:
Took care of network infrastructure, Servers, Firewall, Printers.
Bandwidth distribution, implementing Network policies.
Configuration and monitoring of cloud services and storage solutions. Implementing new solutions when required.
Configurations of routers and access points across departments when need.
Configuration and monitoring of Email Services, Email backups.

System Administration:
Hyper-V configuration, implementation, Fail-over and Disaster recovery.
Configurations of new Servers.
ERP server integration, web deployments and monitoring.
CCTV surveillance and backups.
Configuration of Spam Firewall, Anti SPAM policies, Email and domains filtration.

•Maintenance and support of High Availability Systems
•Monitoring WAN and LAN Networks to ensure smooth connectivity
•Keeping Track of Services running on different servers and generation of regular reports
•Monitoring the Application logs for all PMD hosted services
•First Line of Technical Support for the Services Provided
•Identification, Troubleshooting and Rectification of Issues
•Ensure timely executing of Back-ups and Restoration Policies
•Review, propose and implement improvements to overall Systems
•Ensure Compliance of Escalation Procedures and SLAs
•Coordination with Internal and External Technical Team members for resolution of issues

• Technical Support.
• Configuration and setups.
• Tickets and Remote help desk Support.

• Site Setup- Network and Backup
• Software configuration and troubleshooting.
• Health check and Audits.
• Reporting and meetings.