Core Responsibilities:
• Nationwide In-store and Outdoor branding/advertisement related tasks. (Direct Communication with Clients, Supervision, Team Management, Billing & Executions)
• Effectively address client satisfaction, renewal and escalation issues until resolved.
• Develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives.
• Providing an integrated approach across Affiliate, ensuring that client needs are communicated effectively to all internal resources.
• Report Making: Ongoing jobs, Completed jobs, Delayed jobs, Reasons for delays etc.
• Implement integrated below the line brand plans including PR, events, merchandising, promotions etc.
• Determine short- and long-term resource requirements, building and managing teams and designating responsibilities among each team member. Proper resource allocation and utilization is important to contributing to a healthy bottom line.

• Supervision of the workflow of Procurement dept.
• Analyzing purchases of the company and making reports of its performance.
• Providing a daily report of the department’s pending jobs.
• Reporting and facilitating the current status as required to the heads of department.
• Making cash payment summary report against cash suppliers of the company.
• Handling cash and credit bills and invoices of the suppliers nationwide and making availability of the same to Accounts dept for a smooth working flow of the dept.
• To have a continuous and up-to-date coordination with the regions and making them to perform their duties as requested and to ensure a streamlined performance from them.
• Coordination with the cash and credit suppliers for an on time committed payments and to make orders with them for the materials so required for the production from the Client services team.
• Handling the jobs done by the Vendors of the company and to make a report on ERP of their completed jobs for making them payment.
• Making Purchase Orders for the materials so requested on ERP (Enterprise Resource Planning).
• Securing a complete data of all the payments made to the suppliers and vendors both cash and credit.
• Coordinating with the co-workers and updating each other for a smooth workflow.

Helplines where I dealt with customer in an highly professional and ethical way and served:
• 789 Sim Activation helpline.
• 333 Prepaid helpline.
• 779/668 Disown Sim Activation/Deactivation helpline.
• 335 Uth Pack (Newly launched Ufone Brand) helpline.
Some of my key features at Ufone:
• Efficient Customer handling
• Resolving various customer operational issues
• Providing Ufone products knowledge
• Customer satisfaction
• Achieving assigned targets
• Managing various products promotional tasks

•Worked in EOBI dept. Managing records, making scrolls, recording entries and sanctioning pensions for EOBI pensioners.

•Worked in the Bills dept. Making scrolls and recording entries of utility bills, property tax, sales tax, challans, central and provincial bills. Responsible for daily record maintenance.

•Worked in Clearing dept. Managed Intercity cheques and local cheques. Making entries in the register, deducting commissions, FED and P&T charges. Clearing the cheques after getting them sanctioned and putting forward. Putting objections on cheques and drafts where needed and entering the record for same.

•Worked in Pin Code dept. Sanctioning pin codes for debit cards, making records, handling the issues on debit cards, giving suggestions and advices and solving the same.

•Worked in Account opening and cheque books issuance dept. Opening customers accounts and issuing cheque books and managing the record for the same.

•Worked in Dispatch dept. Handling of inward, outward, medical, subsidiary, TCS and ordinary post registers. Forwarding the letters and personal mails to the staff and maintaining the record of the same in the abovesaid registers.

• Meeting Sales targets
• Providing basic knowledge and information about the customers queries related to their promotional schemes
• Building good repute of the company and its products and prevailing awareness through good communications with customers

• Responsible for meeting database targets
• Contribute to manage objectives.
• Analysis of daily, weekly and monthly progress
• Make different types of analyses to increase the efficiency
• Strict compliance to company /divisional policies, plans and strategies.
• Arranging trainings for the team to enhance the individual and thus overall performance