 Maintains the work structure by updating job requirements and job descriptions for all positions.
 Maintains organization staff by establishing a recruiting, testing, and interviewing program. Counseling managers on candidate selection; conducting and analyzing exit interviews, recommending changes.
 Prepares employees for assignments by establishing and conducting orientation and training programs.
 Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
 Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
 Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
 Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records
 Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
 Maintains human resource staff by recruiting, selecting, orienting, and training employees.
 Directly supervises Administrative and Public Relations staff handling the various activities including the day to day job and activities where in some cases needs Management's advise / instructions and / or approval.
 Manages and maintains List of all Company Assets at Head Office.
 Contributes to team effort by accomplishing related results as needed.

 Identify and assess training needs within a company.
 Meet with managers and supervisors to ascertain needs.
 Design Training Material for new/upcoming project or programs.
 Train employees/Vendor/Captain on skills such as Mobile Applications, Product Assembly, policies and procedures.
 Conduct orientation sessions to assess level of skills.
 Evaluate training effectiveness by using HR tools.
 Create monitored simulations and problem-solving scenarios.
 Help senior HR person in maintain attendance sheet / time management to submit to accounts department.
 Assist HR Manager in verification of check list of documents presence in joining report.
 Effective implementation of company policies and procedures.
 Timely update employees database including staff details.
 Documentation & updating personnel files.

 Deploying successful marketing campaigns and own their implementation from ideation to execution.
 Build strategic relationships and partner with key industry players, agencies and vendors.
 Creation and publication of all marketing material in line with marketing plans.
 Planning and implementing promotional campaigns.
 Creating a wide range of different marketing materials.
 Working closely with design agencies and assisting with new product launches.
 Planning Web, SEO/SEM, email, social media and display advertising campaigns.
 Measuring and reporting on the performance of all digital marketing campaigns.
 Design, build and maintain our social media presence.
 Identify trends and insights, and optimize spend and performance based on the insights.
 Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
 Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).

Coordinate with all department for their concerns and resolve them.
Coordinate with Marketing Team.
Coordinate with Product team.
Maintain Financial report.
Maintain Oracle.
Maintain Expense Book.
Maintain Daily Petty Cash Book.
Maintain all books and record relating to finance/Accounts.
Generate Stock Report.
Conduct Internal Audits.

 Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations.
 Carrying out needs assessments, performance reviews and cost/benefit analyses.
 Setting and meeting performance targets for speed, efficiency, sales and quality.
 Ensuring all relevant communications, records and data are updated and recorded.
 Maintaining up-to-date knowledge of industry developments and involvement in networks.
 Monitoring random calls to improve quality minimize errors and track operative performance.
 Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff.
 Reviewing the performance of staff, identifying training needs and planning training sessions.
 Recording statistics, user rates and the performance levels of the centre and preparing reports.
 Handling the most complex customer complaints or enquiries.
 Organizing staffing, including shift patterns and the number of staff required to meet demand

Talking to clients and computer users to determine the nature of problems.
 Investigating, diagnosing and solving computer software’s faults.
 Installing and configuring internet modem/routers.
 Providing technical solutions to different problems of clients by taking help of different tools.
 Responding to the issues of servicing with effective skills
 Ensure that the call comments are properly arranged and suitable information is provided to clients.
 The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them.
 Should have the ability to work in a team and interact with the client.

 Handling Customer Queries and Providing Information as per Defined Standards.
 Effective Redressal of all Customer Complaints and Providing Solutions/escalating problems.
 Follow Up On Escalations and Closing Them.
 Educating Customers About Bank's other Products and Services.
 Generating Leads and Passing Them to Concerned Department.
 Providing feedback to the Team Leaders about product and process and contribute to the improvement.
 Improve Efficiency as per Interactions and Feedback Received.
 Maintain MS files of complaint on daily basis.
 Monitor ATM machines and service level of ATM’s all over Pakistan.

 Maintain Management Information System (MIS) both soft and hard copies.
 Maintain records received by computer and register entries.
 Generate final Report.
 To do any other work as assigned by R.M/M.O.D
 To maintain secrecy and loyalty towards the Lal Qila mission and vision.
 Monthly progress report of sales, client, process method.

 Maintain Management Information System (MIS) both soft and hard copies.
 Review the implementation and efficiency of quality and inspection systems
 Collect and compile statistical quality data
 Develop, recommend and monitor corrective and preventive actions