Qualified Senior Customer Success Coordinator with over 6 years of experience.
in social sector, healthcare, marketing research, and client service with national and multinational companies and NGOs. Seeking a dynamic role in operations management. Proven track record in driving business growth, optimizing processes, and leading cross-functional teams. History of retaining both clients and talented staff.
Responsible for business development and developing new products.
Managing relationships with existing clientele.
Development of new products and services.
Proactive management of those involved in the project to deliver.
Basis analysis and report writing which conclude and recommend actionable insights for client as per their business objective.
Lead project reviews and learnings for creating efficiencies.
Management of all research projects from questionnaire development to report writing.
Clients Servicing, Meetings, Briefings
Reporting on Different projects like IMC (Toyota), Zong Feasibility study, Saatchi, USIP End line and Base line study, John Player Post launch study and Eighteen.
Coordination in developing and finalizing all research tools including questionnaire, Interviewers’ guidelines and trainings, DC / DP guidelines, basic analysis and report writing.
Helping management and project completion within given timelines.
Worked for different categories including Social (Local and International NGOs / agencies),
Banking and Finance.
USIP quantitative research Copy / concept testing and impact evaluation of media products
I.e. PSAs (TV, Radio, Billboards, and Newspaper), Music Video, Telefilms, TV Series about Women Police,
Celebrity Talk Show and Documentary Series for this mass communication activity. (Role includes
Various elements of project management)
Mystery shopping for four banks (Role includes project management, analysis and reporting)
Desk Research through newspapers/ internet