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خلاصہ
Outgoing CSR offering superb customer service with proficiency and passion to exceed the sales-goals. Result oriented professional, specializing in sales and formidable customer service. compassionate with unique ability to relate to diverse clients and close high grossing recurring sales. Have experience in running a professional off-shore/multi-national business I.E My Flight Bay Ltd/LLC/(SMC PVT) Ltd, whcih is an online OTA(Online Travel Agency). Works were haulted and then stopped due the pandemic.
Im open to learning new skill sets, advance my career in new and challenging environments. Open to remote/on-site and relocation opportunities as well.
پراجیکٹس
تجربہ
CSR
Customer support for Walmart Inc. Which is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas.
Travel Agent/supervisor
My Flight Bay is a UK and US based O.T.A(online travel agency). Providing Airline tickets, Accomodations, Car hire and all inclusive holiday packages to the customers with the option to spread their payments in equal monthly installments, which itself comes along with its own set of challenges. Working as an agent, maintaining close rates and achieving targets along with the supervision of the staff and making sure they do so too was all part of the job.
CSR
Have experience as a dispatcher/Customer Service Representative for Delivery Hero. Handling 3 of their companies I.e Zomato, Carriage and Talabat, in the gulf covering UAE, Qatar, Kuwait, Oman and Bahrain.
Tour Operator/Team Lead
A professional CSR/Travel agent having exceptional skills on the GDS (BLUESCREEN). Apart from outdoing my sale goals as a tour operator. Resolving customer complaints, to plan and direct staff training and performance, evaluations to develope and control our sales and service program, determine price rates and schedules was all part of the daily tasks.
CSR
Direct T.V is a US based dish company which has a very good repute in the US market. I was part of the technical support team dealing with the problems faced by costumers using our services, making appointments to send a technician in person if needed ultimately resolving their problems regarding our services whatever they may be. Hundreds of quality assurance calls were also made on daily basis to achieve ultimate customer satisfaction and to keep track of our services and goodwill.
