خلاصہ



I am writing to express my interest in the Technical Support position , With a solid background in troubleshooting hardware and software issues, coupled with exceptional customer service skills, I am confident in my ability to contribute effectively to your team.

In my previous role at  Airlink Communication Ltd , I provided technical support to clients, resolving issues efficiently and ensuring high levels of customer satisfaction. My experience includes diagnosing and resolving hardware and software problems, assisting with network configurations, and providing training to clients on product usage.

I am proficient in a wide range of operating systems, including Windows and MacOS, and have a strong understanding of networking concepts. Additionally, my excellent communication skills allow me to effectively convey technical information to non-technical users, ensuring a smooth resolution to their issues.

I am particularly drawn to Airlink Communication because of its reputation for innovation and commitment to customer satisfaction. I am excited about the opportunity to be part of a dynamic team and contribute to the success of your company.

Thank you for considering my application. I am eager to further discuss how my skills and experiences align with the needs. I am available for an interview at your earliest convenience and can be reached at
03316568635
mtabraiz_89@hotmail.com

Sincerely,
M.Tabraiz Ali

پراجیکٹس

hope rehabilitation center lahore

تجربہ

کمپنی کا لوگو
Freelancer
IT LINKS Narobi
جنوری ۲۰۲۳ - موجودہ | Lahore, Pakistan

IT support

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Asst Manager IT
Airlink communication pvt ltd
ستمبر ۲۰۱۹ - دسمبر ۲۰۲۲ | Lahore, Pakistan

·        Retail PRO Prism Deployment·        SAP integration with Retail Pro·        SAP B1 support·        Reporting Module·        Handling 15 Retail Stores in Retail Pro·        Handling distribution channel in SAP.·        SAP Hana deployment at Airlink Factory·        Retail Branches IT Infrastructure planning and implementation·        Sophos Firewall with enhanced Support, VPN restrictions, and multiple routes, User restrictions with mac filtering and load Balancing.·        Avaya Video Call conferencing networking and online support at remote locations·        SAP Bi Module deployment with ABACUS Team·        Foot Fall counter networking and reports with PFM retail management solutions.·        Payroll Solution Deployment (Decibel) with HRSG  

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IT Administrator
Wishkart. Pk & Shaheen Paper Mills
اگست ۲۰۱۸ - ستمبر ۲۰۱۹ | Lahore, Pakistan

●       Track and report key functional metrics to reduce expenses and improve effectiveness
●       Control spend and build a culture of long-term saving on procurement costs
●       Negotiating with external vendors to secure advantageous terms
●       Monitors network utilization and performance, implements procedures for network               optimization, reliability, and availability
●       Virtual environment with VM ware and Hyper V
●       In-house websites hosting
●       XERO software online support and troubleshooting
●       Active Directory
●       In house Development Team Leader.

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Technical Support Incharge
HKB
جنوری ۲۰۱۳ - نومبر ۲۰۱۸ | Lahore, Pakistan

Its really very good experience to work with this company.

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Technical Support & IT Procurement In charge
HKB (Pvt.)Ltd & Ahead Brands SMC (Pvt.) Ltd
جنوری ۲۰۱۵ - جولائی ۲۰۱۸ | Lahore, Pakistan

کمپنی کا لوگو
Technical Support Executive
فروری ۲۰۱۱ - جنوری ۲۰۱۳ | Lahore, Pakistan

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, BA‎
Journalism
فی صد 55%
2014
Corvit Lahore
سرٹیفیکیشن, Cisco Certified Network Professional (CCNP)‎
Networking
مکمل
2011
Corvit Lahore
سرٹیفیکیشن, CCNA‎
Networking
مکمل
2011
Government College TownShip
انٹرمیڈیٹ / اے لیول, , Faculty of Arts‎
General Science
درجہ C+
2011
private
میٹرک / او لیول, , Matric‎
Arts
2008

پیشہ ورانہ مہارتیں

ماہر Access Networks
متوسط Account Management
ماہر Active Directory
ماہر Active Directory Experience
ماہر Analytical Abilities
ماہر Analyzing Information
ماہر Application Networking
ابتدائی AXD365
ماہر Bidding Strategies
ماہر Business Development
متوسط Business Intelligence Projects
متوسط C++
ماہر Caption Translation
ماہر Carrier Configuration
ماہر CCNP
ماہر Communication Skills
ماہر Computer Hardware Installation
ماہر Computer Hardware Knowledge
ماہر Computer Network Operations
ماہر Computer Software
ماہر Configure VPN
ماہر Cooordination Skills
ماہر Corporate IT
ماہر Data Centre Management
ماہر Data Entry
ماہر Databases Backups
ماہر Delievry Planning
ماہر Desktop Administration
ماہر DHCP server
ماہر Domain Controller
ماہر Email Server
ماہر Employe Monitoring Software
ماہر ERP Technical Skills
ماہر Export Consignments Management
ماہر Exposure to SAP
متوسط EXSI
ماہر Feedback Assessment
ماہر File Server Configuration
ماہر Handling Assignments
ماہر Hardware Command
متوسط Hcm Implementation
ماہر Informati0on Technology Command
ماہر Initial Troubleshooting Of CCTV System
ماہر Installation and Software Configuration Skills
ماہر Internet Troubleshooting
ماہر Inventory Management Softwares
ماہر Inventory Planning Skills
ماہر IP Cameras Handling
ماہر IT Administration
ماہر IT Asset Management

زبانیں

ماہر پنجابی
ماہر اردو
متوسط انگریزی

Tabraiz آپکے جاننے والے

Farhan Ali
Ovex Technologies