خلاصہ

Twelve years of experience in administration providing top-notch support to directors and managers & two years of experience in customer support.Administrative: Adeptly handle administrative matters including managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.Customer Support: With an impressive track record of success providing swift resolution to customer complaints, ultimately repairing trust and customer loyalty.Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology.

تجربہ

کمپنی کا لوگو
Administration And Logistics Manager
Royal Frozen Foods Group
ستمبر ۲۰۲۰ - موجودہ | Islamabad, Pakistan

All administrative and logistics work
Making policies in company
All sort of budgeting in capex and opex expenses.
Maintenance of factory ,vehicles,cold storage etc.
Recruiting staff and arrange training session.

کمپنی کا لوگو
Assistant Manager Administration &Procurement
101 Group,United Kingdom
مارچ ۲۰۲۰ - موجودہ | Islamabad, Pakistan

Looking up administrative and procurement work.

کمپنی کا لوگو
Executive- Administration
IBEX Global
جون ۲۰۱٦ - اکتوبر ۲۰۱۸ | Islamabad, Pakistan

·         Managing Housekeeping staff & Supplies ( Hygiene )
·         Security of the premises (Security Guards etc.)
·         Track of Movement of people & Material - People by attendance , Material by Gate pass & authority
·         Vendor management - 1) Contract vendors for AC , Repair work , Travel & Ticketing , Purchases 
·         Preparing purchases for offices and approvals
·         Communicate with customers and vendors to verify information.
·         Document accurate notes for all account interactions.
·         Created employee award and recognition program.
·         Experienced diffusing client issues with tact and care.
·         Handled customer problems, inquiries and complaints
·         Multi tasked in a high volume, high stress environment.
 

کمپنی کا لوگو
Customer support executive
Mobilink GSM (PMCL)
فروری ۲۰۱۰ - مئی ۲۰۱٦ | Islamabad, Pakistan

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

کمپنی کا لوگو
Assistant Manager
Live Securities Limited
جنوری ۲۰۰۹ - فروری ۲۰۱۰ | Islamabad, Pakistan

• Trading
• Calculating the margin Value,
• Receiving check and deposit it in to bank.
• Taking approvel from bank's of depositd check .
• Telling client about the holding and updated them as required
• Attending telephonic calls
• Giving order of buying /selling of client in Karachi Market who has increase their margin value.

کمپنی کا لوگو
HR Admin Secretary & Transportation Manager
Huawei Technologies Co. Ltd
جولائی ۲۰۰۴ - دسمبر ۲۰۰٦ | Islamabad, Pakistan

• Versatile professional with excellent organizational skills.
• Capable of managing multiple task simultaneously and meeting tight timelines.
• Hired, trained and supervised small team of administrative staff members.
• Top level communication, writing and research skills.
• Coordinated meetings, events and conference calls including the hiring of catering services and arrangement of meeting space.
• Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
• Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation as needed.
• Handled office cash receipts and petty cash drawer.
• Maintained and organized staff calendar / reminder system.
• Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information.
• Prepared company literature, documentation, expense reports, presentations and any press release.
• Accurately and efficiently operate cash registers
• Ensure that there is sufficient cash in the cash drawer
• Maintain correct cash balances at cash registers
• Process payments made with cash, checks, credit cards, and debit cards
• Process returns and exchanges
• Pay company bills by cash, vouchers, or checks.
• Making report of fuel every week
• Arranging the duties of drivers every week Type and word process documents as needed.
• Order office supplies and monitor inventory.
• Other duties as assigned.

تعلیم

Allama Iqbal Open University (AIOU)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Business Administration., Marketing And Finance
CGPA 3.0/4
2022
Allama Iqbal Open University (AIOU)
بیچلرز, , BCom‎
Commerce
فی صد 60%
2021

پیشہ ورانہ مہارتیں

متوسط Academic Head
ماہر Accounts Administration
ماہر Admin Assistantce
ماہر Administrative Processes Command
ماہر Administrative Skills
متوسط Aesthetic Procedures Knowledge
متوسط Analytical Skills
ماہر Branch Administration Skills
ماہر Building Security Management
متوسط Business Decision Making
ماہر Client Dealing
متوسط Collaboration Skills
ماہر Computer Literacy
ماہر Configuring Software
متوسط Conflict Management
ماہر Conservation Awareness
ماہر CV Screening Skills
متوسط Educationist
متوسط Employment Forms Processing
متوسط End to End Sales
ماہر Enterprise Security
ماہر Excellent Administration Skills
متوسط expertise in excel
ماہر Finance Administration
ماہر Financial and Budgeting Skills
ماہر Handling Assignments
ماہر Health and Safety
متوسط HFO Operations Handling
متوسط HR Policies Command
ماہر Informati0on Technology Command
ماہر Italian Cooking
متوسط Leadership Skills
ماہر Legal Affairs Management
ماہر Logistics Analysis
ماہر Logistics Management
ماہر MIT Knowledge
ماہر Multitasking Skills
ماہر Network Security Administration
ماہر Office Support
ماہر Opeartions Handling
ماہر Operating System Administration
ماہر Operations Tasks Management
ابتدائی Performance Bench Marking
ماہر Procurement Knowleddge
متوسط Project Administration
ماہر Purchase Management
ماہر Record/File Keeping
متوسط Relationship Management
متوسط RESTful APIs
متوسط Schedule Appointment

زبانیں

متوسط اردو
ماہر انگریزی

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