Twelve years of experience in administration providing top-notch support to directors and managers & two years of experience in customer support.Administrative: Adeptly handle administrative matters including managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.Customer Support: With an impressive track record of success providing swift resolution to customer complaints, ultimately repairing trust and customer loyalty.Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.Computers: Considered a âpower userâ of Microsoft Office; quickly learn and master new technology.
All administrative and logistics work
Making policies in company
All sort of budgeting in capex and opex expenses.
Maintenance of factory ,vehicles,cold storage etc.
Recruiting staff and arrange training session.
Looking up administrative and procurement work.
· Managing Housekeeping staff & Supplies ( Hygiene )
· Security of the premises (Security Guards etc.)
· Track of Movement of people & Material - People by attendance , Material by Gate pass & authority
· Vendor management - 1) Contract vendors for AC , Repair work , Travel & Ticketing , Purchases
· Preparing purchases for offices and approvals
· Communicate with customers and vendors to verify information.
· Document accurate notes for all account interactions.
· Created employee award and recognition program.
· Experienced diffusing client issues with tact and care.
· Handled customer problems, inquiries and complaints
· Multi tasked in a high volume, high stress environment.
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Trading
• Calculating the margin Value,
• Receiving check and deposit it in to bank.
• Taking approvel from bank's of depositd check .
• Telling client about the holding and updated them as required
• Attending telephonic calls
• Giving order of buying /selling of client in Karachi Market who has increase their margin value.
• Versatile professional with excellent organizational skills.
• Capable of managing multiple task simultaneously and meeting tight timelines.
• Hired, trained and supervised small team of administrative staff members.
• Top level communication, writing and research skills.
• Coordinated meetings, events and conference calls including the hiring of catering services and arrangement of meeting space.
• Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
• Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation as needed.
• Handled office cash receipts and petty cash drawer.
• Maintained and organized staff calendar / reminder system.
• Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information.
• Prepared company literature, documentation, expense reports, presentations and any press release.
• Accurately and efficiently operate cash registers
• Ensure that there is sufficient cash in the cash drawer
• Maintain correct cash balances at cash registers
• Process payments made with cash, checks, credit cards, and debit cards
• Process returns and exchanges
• Pay company bills by cash, vouchers, or checks.
• Making report of fuel every week
• Arranging the duties of drivers every week Type and word process documents as needed.
• Order office supplies and monitor inventory.
• Other duties as assigned.