خلاصہ

An enthusiastic professional with drive, determination and a proven ability to ensure that a business operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, it’s working practices, recruitment, pay, conditions of employment and diversity issues.
I worked in accounts & audit at earlier stages of my professional career. A confident, multi-skilled & capable accountant & auditor with excellent knowledge of finance & accounting procedures. Exceptional analytical & problem solving skills & able to provide financial information to all areas of the business whilst ensuring that all management information is accurate. Having a proven ability to drive out inefficiencies through process improvement as well as assist in the maintenance & development of management information systems.

تجربہ

کمپنی کا لوگو
Operations Manager
Urban Slice Pizza
فروری ۲۰۱۷ - دسمبر ۲۰۱۷ | Manama, Bahrain

∑ Work hand-in-hand with the team in order to develop and implement new business plans that
will enhance the operations of the company at large.
∑ Financial reporting and budgeting, steer the performance in operations towards maximized
sales and optimized long-term profit.
∑ Improve operational systems, processes and best practices that guarantee organizational
well-being, Purchase materials, plan inventory, plan menu, control operational costs and
identify measures to cut over expenditures.
∑ Daily Performance monitoring on the assigned operational KPIs, ensure internal controls &
procedures, product quality, customer services, and equipment maintenance.
∑ Ensure that the health and safety of customers and staff meets all local standards and
regulations and exceeds to the HACCP standards.
∑ Ensure that the staff is in a customer focused, productive and enjoyable working environment
that offers quality service of a wide variety of nourishing meals.
∑ Coordinate in staff recruitment, ensure training & development, performance appraisals, and
succession planning and incentives programs are being implemented.
∑ Supervise and monitor implementing the supply set up for the outlets in coordination with
logistics manager to ensure that outlets are fully stocked according to the business plans.
∑ Monitor the market and competitors, plan and execute marketing & promotional activities
accordingly.

کمپنی کا لوگو
Regional Training Manager
Pizza Hut
اکتوبر ۲۰۱٦ - فروری ۲۰۱۷ | Islamabad, Pakistan

∑ Identify and assess future and current training needs through job analysis, career paths, performance appraisals and consultation with the management.

∑ Draw an overall or individualized training and development plan that addresses needs and expectations.

∑ Monitor and evaluate training program’s effectiveness, success and periodically reporting.

∑ Conduct effective induction and orientation sessions.

∑ Manage training budget.

∑ Provide opportunities for ongoing development.

∑ Resolve any specific problems and tailor programs as necessary.

∑ Maintain a keen understanding of training trends, developments and best practices.

کمپنی کا لوگو
Restaurant General Manager
Pizza Hut
اگست ۲۰۱۵ - ستمبر ۲۰۱٦ | Lahore, Pakistan

∑ Setting the periodic business targets for the restaurant with area manager. Aligning the facilities and key components to achieve them effectively and efficiently.

∑ Creating value for the shareholders through efficient operations, appropriate cost & quality controls, performance analysis and profit management.

∑ Control day to day operations by scheduling labor, ordering food and supplies, implementing brand SOP’s and developing the restaurant team.

∑ Setting the objectives and strategies for the restaurant and conduct a SWOT analysis with the team periodically.

∑ Developing local store marketing plans in coordination with the marketing department.

∑ Ensure complete and timely execution of corporate & local marketing programs.

∑ Control profit & loss by following business controls/ security procedures, maintaining inventory, proper sales forecasting, managing labor, reviewing financial reports, and taking appropriate actions.

∑ Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.

∑ Keep an eye on competitors business positioning, local market trends and other business strategy factors and adjusting the own business plans accordingly.

∑ Developing the effective public relations with stakeholders & society in the great interest of business.

کمپنی کا لوگو
Assistant Restaurant General Manager
Pizza Hut
نومبر ۲۰۱۳ - جولائی ۲۰۱۵ | Lahore, Pakistan

∑ Assist the RGM in all his area of responsibilities in his presence and act like a RGM in his absence.

∑ Ensure complete and timely execution of corporate & local marketing programs.

∑ Ensure the implementation of brand SOP’s and maximum customer satisfaction by providing maniacal services, handling the customer complaints.

∑ Ensure the implementation of operational controls, cash handling procedures, safety and security standard, local health & safety codes and brand food safety standards.

∑ Ensure ordering, receiving and storing of raw products, supplies, small wares and utensils as per schedules and concept standards.

∑ Assist the RGM in scheduling team, performance appraisals, training and development, bench planning, raising the team moral and motivation and controlling the team turn over.

∑ Assist the RGM to enhance the restaurant financial performance and report any equipment and work place damage, work obstacle, accident and any exceptional incident to RGM.

∑ Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program and enabling the cleaning schedules.

∑ Ensure the documentation of all administrative and operational paperwork.

کمپنی کا لوگو
Shift Manager/ Trainee Manager
Pizza Hut
جنوری ۲۰۱۳ - اکتوبر ۲۰۱۳ | Lahore, Pakistan

∑ Assist the senior management to run the branch operations in a smooth way.

∑ Shift planning & assigning the work to team members accordingly.

∑ Monitoring staff performance during a shift and addressing any shortcomings.

∑ Writing up shift opening & closing reports & compiling the documentation work.

∑ Making sure that all staff is properly dressed and enforcing grooming and appearance standards.

∑ Improve personal knowledge & enhance the skill’s level regarding the product and brand SOP’s by hands on practice in all the daily routine work areas of a shift.

کمپنی کا لوگو
AUDIT OFFICER
Sitara Group Of Industries
فروری ۲۰۱۰ - جنوری ۲۰۱۳ | Faisalabad, Pakistan

∑ Conducting the audit of all departments of group companies like Accounts & Finance, Export Documentation, Taxation, Marketing, Production, Human Resource, Inventory stores & warehouses etc.

∑ Analytical checking of business process and implementation with in-house developed Oracle Based System Packages for business controls, effectiveness and improvement.

∑ Stock takings of the group ware houses, valuation and counting of group assets periodically.

∑ Working to generate the companies’ financial statements, providing recommendations and follow-ups on action plans.

∑ Developing the system controls and data based reports for the smooth operations of companies with coordination of the other departments.

کمپنی کا لوگو
ASSISTANT ACCOUNTANT
Sitara Textile Ind. Ltd.
اگست ۲۰۰۸ - جنوری ۲۰۱۰ | Faisalabad, Pakistan

∑ Bank statements reconciliation on monthly basis.

∑ Party's statement reconciliations for payment.

∑ Checking of salaries and over time.

∑ Preparation of withholding tax statements.

∑ Maintaining of employees Income Tax register.

∑ Preparation of daily transactions vouchers (Payments, Receipts, Payable, Receivable, Journal).

تعلیم

National Restaurants Association
سرٹیفیکیشن, Certification of Food Safety (ServSafe®)‎
Internationl Food Safety Standards
مکمل
2016
Yum! Brands, Inc,
سرٹیفیکیشن, Leading A Restaurant‎
Managing Restaurant Business
مکمل
2015
Yum! Brands, Inc.
سرٹیفیکیشن, Leading A Shift‎
Managing the Shift Operations
مکمل
2013
Allama Iqbal Open University (AIOU)
ماسٹرز, , Masters in Business Administration‎
Banking & Finance
2012
Technical Education & Vocational Training Authority
سرٹیفیکیشن, Certificate in Office Management‎
M.S Office
مکمل
2009
University of the Punjab
بیچلرز, , Bachelors of Commerce‎
Accounting
2008

پیشہ ورانہ مہارتیں

ماہر Business Management Solutions
ماہر Food Safety Management System
ماہر Relations Management
ماہر Restaurant Management Skills

زبانیں

ماہر اردو
ماہر انگریزی