خلاصہ

2019 - Present Telenor Microfinance Bank Senior Executive

Resolving/replying the queries of the customers and
providing complete details on product and services
related to their queries also handling customer
complaints and resolve customer issue their and then.
Implementation of defined service standards in
minimum turnaround time. Also responsible for
educating the customer on making transactions from
the wallet .Coordinate with the Branchless Banking
Operations Manager and team for timely reporting and
resolution of issues of customer for better customer
experience and satisfaction.
Key Contributions
Working in customer services unit in domestic
remittance department where customer interacts
directly on HRs and emails.

2017 - 2019 Mindbridge Team Lead

Lead and monitor all aspect of business operations,
including providing administrative support, maintaining
agent KPIs, managing day and night shift, and
preparing database to secure customers personal
information. Conduct and spearhead training
programmers for the team of staff members to
enhance their skills. Deliver comprehensive and
executive level support within the organization by
directing a team of 30 customer service
representatives.
Key Contributions
Achieved team lead of the month award within first