Exceptional customer care professional and Technical advisor/consultant who addresses inquiries and resolves problems as they arise and expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
To make an analysis on product quality related issues.Esacaltion of the issues to the relevant department.To propose the resolution to the issue in order to make the product more stable and precise.To push the improvement to the HQ and intercept the process to avoid further glitch from the product.
To make an analysis on product quality related issues.Esacaltion of the issues to the relevant department.To propose the resolution to the issue in order to make the product more stable and precise.To push the improvement to the HQ and intercept the process to avoid further glitch from the product.
Handling of Lab operations with accordance to the company SOPs and to ensure KPIs achievement.