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خلاصہ
A highly resourceful, innovative, and competent Microsoft Certified Professional Technical Support Analyst with extensive experience in the Banking I.T environment. Possessing huge knowledge of the systems and network configurations. Experienced in installation and configure the server’s , desktop PCs with respects of Microsoft and also ability to configure the networks.
پراجیکٹس
تجربہ
Technical Support Analyst
= Brief Job Description =
- Ensuring successful End-Of-Day Processing at all automated branches and availability of all core and their integrated systems.
- Ensure support to all Software and ID Management of different applications for branch banking operations.
- Rollout of amended / new software in the branches.
- Quick resolution of issues in respect of Branch Applications including CBS-Symbols, LAN, PC Support.
- Ensure all Hardware is in right shape and failure issues be addressed promptly be talking assistance of respective Manager Technical Support.
- Monitoring IT infrastructure environment of the automated branches.
- Ensure compliance to Desktop Virus Control, IT Security & Backup policies in automated branches.
- Incumbent reviews compliance and policy documents and ensure their implementation in Branches under guidance of Manager Technical Support.
HBL I.T SUPPORT OFFICER (Outsourced contract THKS)
Brief Job Description
- Supervision of THKS Contractual Team
- Deployment of softwares , Updates , Patches.
- Troubleshooting of softwares . Hardware and Network issues.
- Operating Systems Win 8 , Win 7 , Win XP , Windows 2003 server.
- Domain Joining & Domain desktop user configurations
- Microsoft Outlook 2013 / 2010 / 2007 / 2003 mail configuration
- SIMEX , IBTS , MISYS , CASHIER , complete installation and configuration in HBL branches
- Remote desktop working and resolve issues of branches through remote session
- SCCM Client & SCEP 2012 Ancivirus Agent Installation & troubleshooting
- Cashier Server Installation SQL Server / Client Database installation in HBL Cashier software branches
- ATM monitoring on IRIS application
- Provide HBL Hyderabad Regions 65 branches Network Support Co-ordinate with PTCL And Media Like Fiber,DXX,DSL,CDMA V-SAT Companies / Vendors
- Any other task assigned by the HBL ITSC HYD.
3 Months Project “Microsoft Infrastructure” Deployment in 40 Branches (Sukkur/Hyderabad Region)
Brief Job Description
- Domain Joining & Domain Desktop user configurations
- Microsoft Office 2010 installation
- Lotus Notes email to Microsoft Outlook 2010 Migration
- SCCM Client + SCEP antivirus agent installation
- Verifying after deployment SYMBOL and all other softwares are working fine
- Complete training of MCB Staff after installation/upgradation
