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خلاصہ
Highly dedicated and versatile professional holding a Bachelor of Science in
Computer Science from the University of South Asia, Lahore. Possesses proven
experience as a Customer Support Representative, with a specialization in chat
support and social media management. Demonstrates a strong capability in
handling HR-related tasks and performing data entry with exceptional
accuracy. Proficient in computer literacy, graphic design, photography, and
database management. Exhibits strong interpersonal skills, emphasizing
effective communication, leadership, decision-making, and performance
management.
تجربہ
Team leader & Hr executive
As a team leader, effectively managed and motivated a group of
customer support representatives to deliver exceptional service
across various channels. Facilitated training sessions and
performance evaluations to enhance team productivity and customer
satisfaction. Additionally, played a pivotal role in HR-related tasks,
including recruitment support, employee onboarding, and
maintaining personnel records.
Customer support representative Chat (remote)
Handled customer inquiries independently on social media platforms,
ensuring prompt and effective resolution while consistently
maintaining high customer satisfaction levels.
Customer support representatives Chat
Handled social media management and provided customer support
through chat, ensuring prompt and effective resolution of customer
inquiries.