• Maintain relationships with partners/vendors/suppliers.
• Manage customer service and client communication.
• Keep day to day operation on track. Analyze, streamline and simplify processes.
• Provide documentation support, procedure and addresses client complaints.
• Handle business operations such as submit quotations, invoice clients and general administration of the business unit.
• Act as a point of contact between site staff and client.
• Project and people management; communicate status and provide guidance as required.

• Proactively keeping clients and fellow employees informed of any delays or issues.
• Ensure our staff is sufficient to service our clients particularly during peak periods - maintain levels and recruit when required.
• Supervise the repair and overall maintenance work on construction sites, facilities and equipment.
• Motivated and developed team members, resulting in resolution of issues and overall performance.
• Track/Report on project progress updates.
• Day to day management of direct labour and sub-contract installation teams; supervise health and safety.
• Arrange and attend site visits, report and follow up from site.
• Interact with employees, prepare reports on the current condition of logistics and decide on the next action.
• Coordination with the field staff & providing them the necessary assistance.
• Organize business seminars and events.

• Promote company’s security, construction, renovation and maintenance division and to create awareness of these divisions to different Embassies and UN Organizations by developing marketing strategies.
• Locates or proposes potential business deals by contacting potential clients; discovering and exploring opportunities; prospect for potential new clients.
• Works with the director to develop new client relationships.
• Set up meetings between client decision makers and company’s leadership.
• Work with technical staff and other internal colleagues to meet customer needs.
• Work with team and ensure that the sales targets are met.
• Develop and lead a marketing team that will develop and execute new concepts and business models.
• Handle corporate presentations, documents, proposals and resolve customer complaints effectively.

• Management and co-ordination of the communications work-stream via a number of channels to achieve project goals.
• Supporting the Project Director through the successful implementation and closure stages of the Project
• Project Monitoring and reporting – Draft, track, filing and distribution of project reports, presentations.
• Procurement of Contractors and Management of Project delivery and Project Team.
• Possess a well demonstrated record of achievement in managing multiple work streams, ensuring deliverables against tight and conflicting timeframes to meet organizational objectives.
• Acted as liaison between field supervisors, technicians, engineers and office management.
• Responsible for scheduling all project meetings, maintaining meeting minutes.
• Responsible for making sure that all correspondence between the company and client was documented.
• Plan and schedule project timelines and provide direction and support to project team.
• Share reports defining project progress, problems and solutions with team members and top management.

• Coordination with the client (Telenor) regarding daily and weekly updates.
• Management of Subcons and Insource Personnel’s.
• All Telecom Implementation documentation including site documents, FAB
• Provided assistance to my team & outsource personnel regarding the implementation & operations.
• Acted as liaison between client, internal project team and subcontractors.
• Works with team members, as well as autonomously, in a variety of situations and circumstances.
• Handle corporate presentations, documents, proposals, and managing the expectations of the customers with development team to create solutions.
• Responsible for assigning the daily task to my team & to attend the weekly progress meeting at Telenor.
• Supervised the project of deployment of COW for Telenor in Shandur for Shandur Polo festival 2008.

• Checked daily routines.
• Maintained database of different MSC’s, BSC’s and HLR’s in Pakistan.
• Dealt with customer’s sms, call and balance drop complaints.
• Got familiarized with the work environment at Ufone Islamabad

• Dealt with customers complaints and maintained the database.